Search results

Sadly, here we are over 2 weeks later and Ford never called me back. Disappointing.

I agree with you if there was nothing wrong. They spent the time diagnosing just to find nothing, so they deserve to be paid for that time. I missed that there was nothing wrong with it.

This infuriates me. If updates in your vehicle are jacked up and it takes a service visit to get it straightened out (even if they did get it done correctly), how is this possibly not something covered as part of covered service unless you did something to screw it up?

Wait, why did this cost you $500?

I agree, they are at least on the path to making it right, so that's a great thing! Any fight over fault is between Ford and the Dealership. That battery pack is quite expensive and I'm betting the dealership will be eating a fair chunk if not all of the cost as they ruined it. The part is...

Hello and welcome!

Thanks for checking. It's worked just fine for the last 6 months, but no more...

Yikes. All of the rest of this aside, this is simply not your issue, so they need to make it right by providing you with a loaner until they can get it fixed. If it drags on too long, I'd suggest investigating whether or not you are still covered by your state's Lemon Law statutes. I would...

That's a lot of work to setup everything again and if the modem is hung, I doubt it will fix it.

The modem in the truck may have locked up and you'll need to reset it by pulling the fuse for it or unplugging the modem itself behind the passenger back seat. See if you can get other functions to work from remote like changing the target charge or lock/unlock. I've had the issue and you can...

Has anyone been having trouble logging into the Ford Credit site? Every time I log in I get this message: Unfortunately the code never shows up. It's not in my spam folder or being blocked by my provider, I'm the admin on my mail server and I see everything that attempts to be sent, even...

So...If you are unlucky enough to be plugged in and charging when the update applies, it will trash the settings so bad you effectively have to reset everything...and maybe it will wreck everything anyway. What a joke. When I'm alpha testing software, I expect to be paid for my services.

For those with a paid line item for 3 years of service at $2100 (I think), I agree, they should allow owners the opportunity to buy up the difference. Those with 22 and 23 MY vehicles that came with 3-year trials I don't think that's fair to offer that, though I think that all owners should be...

This is what I think you need to pay attention to: You are counted as a Paid Subscription now and likely signed up for automatic renewal. Set a calendar reminder to review your options at least a month before the expiration.

Good comments and insights. Farley has admitted that Software is hard for Ford, but it is exactly because they do not do things inside. They are not very well vertically integrated. They are trying to take the role of a Systems Integrator for their vehicle's software. Unfortunately they...

The title of the entire thread states this is for 2022 and 2023 Model Years, implying that 2024s are excluded.

A few possibilities: 1) It's a carrot to get us enrolled in automatic renewal. Most people are lazy and over a year from now will forget that they've provided a credit card number and will automatically renew. If they just tacked on the extra year and sent you an e-mail then they wouldn't be...

Hope you kept screenshots!

I'd call on that if it's presenting you with the option. Screen shot it and see if they can push it through.

Just checked and apparently we 2024 owners with expired or expiring 3 month trials aren't getting anything...