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In my case it was an error when clicking 'reserve' so if you are not at that point (you get errors prior to that) it likely is entirely something different. You could try from the app to see if the same thing happens, but likely you need ford's help as you noted if you cannot even get into...

Unfortunately this looks like a different issue than I resolved today. Wish I was of more help.

@rtshinn I was able to get unblocked & order. Its a very wacky situation you can check yourself to see if you faced what I had. Here are the steps: 1. go the the normal ford.com, connected services page for your vehicle and click the reserve adapter. at that point open chrome developer tools...

That's an interesting possibility on your situation. I will say on mine both my MME & Lightning were new and I face the issue. I might be onto something looking at the dev tools that I cannot explain. specifically, my post request to the orders API fails with a 400 and in the payload it has...

I've also had to call Ford and no one knows why I can't reserve. Everything is in place but it just fails. I owe them another call next week to escalate.

for whatever reason I'm still unable (even at crazy hours 2 AM, 3 AM, 6 AM) get through on either my Mach-E or F150. Tried multiple computers, browsers (cleared cache, cookies etc), even got on a VPN. There must be some back end issue for my account as I've run out of ideas.

I think @Tyler Durden has the approach I'd take. install a cable hatch. that allows your FCSP to be indoors but use the cable externally. Example below (not my install personally).

Posting screen shot from the app. There isn't a way to do anything but 'search this region' from what I can see. my area (NH) shows nothing within range.

That's my plan. I already have a Ford Connected Charge Station for my Mach-E and plan to use it for my Lightning Pro. It works great for me. Its not super sophisticated in terms of software but I don't need it to be. The integration with the FordPass App has changed over time with features...

Thank you for the many replies. Based on the feedback I think its probably worth the extra money to relocate my existing Ford Connected Charge Station to a different part of the garage, pairing that with a cable hatch to the outside. This avoids any component that isn't UL listed & allows me to...

Has anyone had experience using J1772 extension cables? how was the experience? I have a Mustang Mach-E & will have an F150 Lightning Pro soon. My F150 won't fit in our garage so I wanted to leverage my existing Ford Connected Charge Station and pass an extension cable via a pass-through (Cable...