Ford Expands Mobile Service Capacity With Escape Vehicles To Offer Customers More Convenient Options

[Administrator]

FORD EXPANDS MOBILE SERVICE CAPACITY WITH ESCAPE VEHICLES TO OFFER CUSTOMERS MORE CONVENIENT OPTIONS

MAY 30, 2023 | DEARBORN

• An estimated 1,000 Escape vehicles will enter Ford Mobile Service fleet nationwide by year end
• Escape vehicles will be equipped to provide light maintenance and repairs, software updates and the capability to resolve up to 69% of current recalls
• Customer use of Ford remote services has increased 45 percent since Q4 of 2022

DEARBORN, Mich. May 30, 2023 – With increased demand for remote services, Ford today announced it’s expanding its Mobile Service program to now include Escape SUVs, allowing customers at its smaller-volume dealers more convenient options for vehicle service.

Ford is targeting to have nearly 1,000 Escape SUVs to be used as Mobile Service vehicles by year’s end, giving smaller-volume dealers a more affordable way to deliver Mobile Service and larger dealers a way to supplement their existing fleets. The Escape also frees up service bays at dealerships and gives customers more convenient choices on how and where they want vehicle service.

Customer use of Ford remote services has increased 45 percent since Q4 of 2022.

“Adding the Escape to the mobile maintenance fleet now gives our smaller-volume dealers the ability to provide this convenient service to more customers,” said Todd Rabourn, North America Regional CX Director, Experience Implementation. “These Escape vehicles are hitting the road to provide everything from software updates to light repairs, plus offering the ability to accelerate how we resolve current recalls.”

Participation in Ford’s Mobile Service program is voluntary, and once enrolled, dealers can utilize a 22/23MY Escape they have in stock or order a unit. Exterior colors of Oxford White, Star White & Iconic Silver along with a specialized wrap will indicate that the vehicle is a Mobile Service unit. All vehicles in the program must have embedded Wi-Fi or have means for internet access.

Each Escape operating as a Mobile Service vehicle will be upfitted with a jumper cable charger, inverter and harness, and tools provided by the dealer.
“We already have one mobile service van in operation, and it’s on the road constantly, doing light repairs and recall work,” said Carm Scarpace, dealer partner, Westfield Ford. “Adding an Escape to our fleet is really helping us serve customers faster and more efficiently on their terms.”

Scarpace shared that providing mobile service has created a new culture within the dealership in how they approach customer experience. Their Escape mobile service unit is currently helping to resolve up to 10 recalls a day for customers.

Participating Ford dealers offer complimentary remote service including Pickup & Delivery and mobile service to customers.

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[COrocket]

The Escape also frees up service bays at dealerships and gives customers more convenient choices on how and where they want vehicle service.

BREAKING NEWS: Customers prefer vehicle service at a scheduled time instead of dropping off their only mode of transportation for a week before "it can be looked at" because some dealerships won't honor appointments.

 

[On the Road with Ralph]

BREAKING NEWS: Customers prefer vehicle service at a scheduled time instead of dropping off their only mode of transportation for a week before "it can be looked at" because some dealerships won't honor appointments.

Yeah, I once had a PHEV C-MAX sit at a dealer for THREE WEEKS before it was repaired. Annoyingly, the "repair" didn't fix the problem and within days it was back in the shop. But this time, the rental car was on the dealer's dime, and I got the car back in 36 hours.

One general issue I've seen at multiple Ford dealerships: They have a lack of trained/certified EV techs.

 

[F150ROD]

I just found out my dealer offers mobile, this is awesome

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