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How do you get your FCSP?

spicedparrot

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I purchased my Platinum Lightning on Friday, neither the Dealer nor when I call Ford customer service have any idea on how I'm supposed to get a FCSP. Ford says the dealer needs to provide it and the dealer says the opposite.

I'm assuming someone here has some idea of what to do here. I don't know why it wasn't in the back seat of the vehicle with the floor mats and other items.
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FlasherZ

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The dealer does not provide it, and the person at Ford who told you that was clueless. Sunrun handles distribution of the FCSP (and can install them if you're within its service territory).

If your order information was properly entered by your dealer, Sunrun should send you an e-mail within a few days asking you to confirm your address.

You can shortcut this process by using the following link:
https://shop.sunrun.com/ford/address/lookup/

You'll need your order number (from Ford.com's "orders & reservations") along with your address, and a few days later you should get a notice of shipment via FedEx.
 
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spicedparrot

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So helpful!!! Thank you!! I suppose I should have started with this forum from the outset!
 

bosox8

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So helpful!!! Thank you!! I suppose I should have started with this forum from the outset!
Sent from SunRun and they don't notify you when they send it - it shows up via Fedex and a signature is required - so if no one is home you need to schlep to your nearest Fedex distribution center and pick it up youself - box weighs about 29 lbs.
 

LightningShow

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Sent from SunRun and they don't notify you when they send it - it shows up via Fedex and a signature is required - so if no one is home you need to schlep to your nearest Fedex distribution center and pick it up youself - box weighs about 29 lbs.

I got an e-mail notification from Sunrun when they sent mine. I routed it to a Fedex Pack+Ship center so I could sign for it on my way home from work.
 

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PungoteagueDave

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automatic process, no action required. Comes from SunRun as indicated above.
 

luebri

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Does it come from sun Run if you are not in their territory?
 

Firestop

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Does it come from sun Run if you are not in their territory?
Yes…..as noted in previous posts, they ship to you directly from their central warehouse via FedEx……
 

luebri

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thanks for the help. I did not see that in previous posts.
 

luebri

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The dealer does not provide it, and the person at Ford who told you that was clueless. Sunrun handles distribution of the FCSP (and can install them if you're within its service territory).

If your order information was properly entered by your dealer, Sunrun should send you an e-mail within a few days asking you to confirm your address.

You can shortcut this process by using the following link:
https://shop.sunrun.com/ford/address/lookup/

You'll need your order number (from Ford.com's "orders & reservations") along with your address, and a few days later you should get a notice of shipment via FedEx.
Very helpful! I moved since the original order was placed. They had my old address on file. Im glad I caught this!
 

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Firestop

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thanks for the help. I did not see that in previous posts.
Oh I get it….there is a ton of info to digest on this forum!!!👍👍
 

cvalue13

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Sent from SunRun and they don't notify you when they send it - it shows up via Fedex and a signature is required - so if no one is home you need to schlep to your nearest Fedex distribution center and pick it up youself - box weighs about 29 lbs.
YMMV

I did get notification, and didn’t have to sign *shrug*
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