Original owner of 22 lariat need help please

[Vegas]

Over the last month i been trying to download the frunk update . It did partial download and go no where ever since. I stop at my local ford dealership (ford country Nevada) where I purchase my 22 lighting and my 22 mach e and the service writer said that he can’t help me unless I pay a $200 diagnostic fee. Is there anyone that can direct me. I am semi technical but not as good as I once was now that I am 77 old . I am past the 36 month bumper to bumper warranty by 3 month . I have 7600 miles on the odometer. I did try calling ford they said take it to a different dealer but that a good distance away . Any ideas is appreciated .

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