RickLightning
Well-known member
- Thread starter
- #1
So, 2 years in on EVs with Ford, and the service picture isn't getting any better. At first, I attributed it to the pandemic. Now, I'm not so sure.
This isn't a parts availability issue, it's a trained technician issue. I bought my MachEs from a dealer that provided me with relatively prompt service, but always had a queue and has been saying for 2 years now that they have 1 fully trained EV tech. They also said when I was considering buying a Lightning that they would not service it, and are standing behind that.
So, Lightning needs service. Made a bad decision to go with a close dealer that is small, instead of a bigger dealer that is 20 miles away. Bad move. The small dealer also has one EV tech, and he was out for 2 days. They might have me bring it back (I picked it up yesterday when he didn't come in again) tomorrow, if he finishes last week's job that they didn't know he had in his queue...
Calls to other dealerships, even from the BEV team, yield waits of 3 weeks or even 5 weeks, for an available tech.
It's not getting better, and it needs to. I don't know if Ford needs more classes, or needs to light the flame under the dealers butts, but as sales keep increasing this is going to get worse. Not optimistic right now.
This isn't a parts availability issue, it's a trained technician issue. I bought my MachEs from a dealer that provided me with relatively prompt service, but always had a queue and has been saying for 2 years now that they have 1 fully trained EV tech. They also said when I was considering buying a Lightning that they would not service it, and are standing behind that.
So, Lightning needs service. Made a bad decision to go with a close dealer that is small, instead of a bigger dealer that is 20 miles away. Bad move. The small dealer also has one EV tech, and he was out for 2 days. They might have me bring it back (I picked it up yesterday when he didn't come in again) tomorrow, if he finishes last week's job that they didn't know he had in his queue...
Calls to other dealerships, even from the BEV team, yield waits of 3 weeks or even 5 weeks, for an available tech.
It's not getting better, and it needs to. I don't know if Ford needs more classes, or needs to light the flame under the dealers butts, but as sales keep increasing this is going to get worse. Not optimistic right now.
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