Grizzlee
Member
- Thread starter
- #1
Let me start by saying the cause of the issue is my mistake in ordering the wrong item.
I recently ordered a Swingcase for my MY22 F150. Well I thought I did, but in the order confirmation I saw I ordered the Swingcase for a MY22 F250.
Within 3 minutes of ordering, I looked online for the ability to cancel or update the order - that did not exist. I imed. sent email to customer service asking for their help to change the order to the proper part number, or cancel the order, either one.
24 hours later, I received an email from Stage 3 Motorsports CS. While professional in their communication, options provided where slim to none and with little to no empathy. I was told, the order could not be changed, and could not be updated. I was told the order already went to the warehouse, but given no other reason why it could not be changed or attempted to be changed. Potential carrier redirection was offered as an option, but without guarantee it would work even after paying the fee. Now I wait for an item I cannot use, get to pay return shipping, get to pay 10% restocking fee, and still need to order my item which Iāll probably just do from Amazon. Yes, I admit Amazon is a is a give-up, but if I make a mistake it wonāt cost me Restocking and Return shipping to correct.
Been in Customer Service 40+ years and even when the customer screws up, if you want to be known for customer service and retention, plus have raving fans; you figure out how to help.
Again, the original error was mine. In order to āminimize your maximum regretā in vendor choice or ordering, be double, triple, and quadruple checking your orders.
I recently ordered a Swingcase for my MY22 F150. Well I thought I did, but in the order confirmation I saw I ordered the Swingcase for a MY22 F250.
Within 3 minutes of ordering, I looked online for the ability to cancel or update the order - that did not exist. I imed. sent email to customer service asking for their help to change the order to the proper part number, or cancel the order, either one.
24 hours later, I received an email from Stage 3 Motorsports CS. While professional in their communication, options provided where slim to none and with little to no empathy. I was told, the order could not be changed, and could not be updated. I was told the order already went to the warehouse, but given no other reason why it could not be changed or attempted to be changed. Potential carrier redirection was offered as an option, but without guarantee it would work even after paying the fee. Now I wait for an item I cannot use, get to pay return shipping, get to pay 10% restocking fee, and still need to order my item which Iāll probably just do from Amazon. Yes, I admit Amazon is a is a give-up, but if I make a mistake it wonāt cost me Restocking and Return shipping to correct.
Been in Customer Service 40+ years and even when the customer screws up, if you want to be known for customer service and retention, plus have raving fans; you figure out how to help.
Again, the original error was mine. In order to āminimize your maximum regretā in vendor choice or ordering, be double, triple, and quadruple checking your orders.
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