Today is the 30th day since the dealer started working on my truck. Hadn't heard from them for a few weeks so I gave them a call.
They say all the parts are in, the battery pack is dropped, and they're working through the fix but I'm not confident. They moved it into the shop back on the 20th...
My truck is still sitting in the dealer's back lot, day 15. Apparently it took them a week after diagnosis to even order the battery module. I was given an ETA of 2-3 weeks for the module to arrive. No update from the shop since.
While I'm paying for a truck I can't drive, there were no Ford...
Call with the BEV team went well. Case opened, confirmed the scenario qualifies me for a loaner or for rental reimbursement.
If we go rental, it can be from anywhere but has to be a ford vehicle. They'll cover $45/day for a sedan or small SUV, or $60/day for a truck or larger SUV. No mention of...
Joined today to report a recently diagnosed bad battery module but I still love the truck and I'm hoping we're back on the road soon.
Thank you for the resource, I've been trolling here since a few weeks before my 9/24 purchase.
2024 Lariat ER, 9.3k miles with the standard symptoms. Don't have the build date at hand because the dealership has my truck (is it on the window sticker somewhere?)
2/21/25 came out in the morning to the truck having not pre-conditioned, battery not fully charged to my standard setting of 90%...