Update, following contacting exec people at Ford through guessing emails, they’ve managed to find a replacement TCU part that will arrive at the end of January as they’re claiming the reset means it’s faulty. Full of hope I might get my car back by end of Feb. Thanks for all your help and...
Both Ford UK and the dealership. I’ve proved ownership (ironically through v5 that’s states it doesn’t prove ownership) but they can’t seem to force reset it.
Thanks, sadly this app has never been connected to a car before. It appears like the original owner has put a security lock on it before selling it. No one knows how to unlock it and Ford refuse to contact to the original owner owner due to gdpr 😔