I have an appointment on Monday - but if there is a quick way someone could help me out, that would be great. I flashed my high beams 10x, and reset my system using the volume/track button. Neither worked.
My passive entry no longer works with my phone. It recognizes my phone as a key when I...
both times my truck left me stranded, I got in and the chime sounded off. My heated seat/steering week didnt work.
The chime was my first clue. My 12V battery was dead, but it was not bad. My inverter and battery module went, causing my 12V to die. If you drove to the place that tested your...
Update for everyone:
Truck is back with a new battery module. It charged just fine yesterday. Drove fine - no issues. Last time, it died on the road the morning after I picked it up. Highly recommend St Charles Hawk Ford - Brandon (the tech) was excellent and has a Lightning himself.
DO NOT go...
I should get an update today by EOD. On Friday, he called me EOD to say it was the battery module + my passive entry in one of the doors was causing a PaaK code to pop up. Both ordered under warranty and I would hear by by Tues. I'll update in this thread.
Awesome idea - just annoying that I would have to do that when I can call a ford dealer and service can just tell me my 12V battery %. If they can see it, I should be able to see it easy
Honestly, I need to do some research and figure that out. So far, I only know what they have told me. My battery is generally never under a 40% charge. I guess I never checked my 12 V battery until yesterday morning when I left the house and it was at 70%.
I have no idea. They said they would email me paper work, have not had it sent.
They are supposed to call me back EOD about the damage to my bed side. No call back. I called them 3 times and left a message with their service manager.
@Ford Motor Company, not sure if you can help as I...
I would love a resolution like that. So far, Hawk in St Charles has been great and they gave me a loaner. I hope they can make this reliable transportation.
Picked up my truck yesterday. Hopkins Ford damaged my passenger bedside. So that will be fun to deal with.
Outside of that, this morning, I am stranded in the middle of the road with the same exact issues as last time. No power waiting for roadside assistance. A tow was about 90 minutes away. I...
Brian - did they give you a part number for it? I am on the phone with Ford and they want the part number to see if there is warranty coverage for it or not.
I can take the truck back, it is just frustrating that I have deal with my phone as a key not working where that was not an issue in the...
All, Brian @Ford Motor Company messaged me. Hopefully he is able to help.
Still no call from the dealer. I called them - turns out my advisor doesn't work on Thursday and another advisor said this was not his area and offered to let me pick up the Lightning and bring it back when my advisor is...
Filled a case already with the NHTSA.
Regarding Ford, was promised a call yesterday, no call. Was promised by 10am today, no call.
Just a bad dealer. Inverter is covered under my Powertrain warranty. So should not have a deductible and should not have issues with a loaner. Dealer is giving...
I have confirmed it is all covered under warranty. The dealer kept telling me they were not sure, so I just reached out to Ford and confirmed the inverter was part of my Powertrain warranty, and anything (battery too) is covered w/o deductible.
They owe me a rental and despite calling them 3x...