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My sales rep said that it’s a no-go on claiming it as transportation damage for the reason you cited. Not giving up yet…

Thank you. These guys have a great reputation and it’s been stellar so far. I really hope they step up here and are able to make it right.

I took delivery of a new Lariat 3 days ago from a dealer a few hours away. The whole process was incredibly smooth, including me headed there to pick it up, and had zero complaints. I did a visual inspection of the vehicle and all looked great so I did the 3 hour drive home. Fast forward to...