I dealt with this issue for months!! I had to keep pressing the issue with Ford Pass and Ford Fleet. There was a thread on here that helped me navigate through the prompts. Good luck and keep pressing the issue. You may have to call more than once. Also, the dealer couldn’t help me.
I was hoping this would help… I contacted the number you provided. I selected the Ford pro charger option. However, they referred me back to the dealership. They told me that if it was in fleet mode, they would not be able to help me. They told me Ford dealership would need to reprogram it. I...
SOLUTION ONE IN POST 7
https://www.f150lightningforum.com/forum/threads/ford-sync-system-updates-fleet-mode.14886/post-314317
*****************************************************************************************
SOLUTION TWO IN POST 38...