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Hope to hear more about the hole. If it was a fracture or a puncture.

23 Lariat ER here and I didn’t get one either. But now I’m interested in buying one.

Update: fleet mode issue still not resolved. Ford keeps emailing me to try starting the truck and driving it around. Restarting it to check the settings and it still says “telematics” and the toggle is still locked. This must be the 3rd or 4th time they’ve had me try this. It really sux.

Thanks for the encouragement on this. So in the end this was solved without having to have a technician touch the truck in your case?

This is the latest update I received when emailing the support group referenced in this thread. It’s been a few days and I’m still waiting for an update since April 19th: “I am pleased to assist you with this matter today. Upon further investigation, VIN [removed the VIN here] is currently...

Don’t forget to get that oil change and spark plug replacement they recommended too :)

Yeah I have a feeling this isn't going to be resolved quickly after my numerous calls with Ford and my 5 days of the dealership holding my truck trying to figure out what do to, only to say Ford has to fix this on their end. I'm completely stuck in the middle. I just emailed that [email protected]...

Ok maybe it’s a situation where Ford commercial services no longer has my VIN as being a member of a fleet anymore but my modem itself is still showing as ”fleet authorized”. Ford reps on the phone also said the modem is unresponsive and they haven’t heard from it since January. So I don’t know...

Thanks for confirming this!! What is this screen you shared? Some kind of dealer tool? I'll try this route with my dealer again, but last time they said it was "fleet" and only I could undo this by calling Ford. And when I called Ford they said they don't see it as a fleet vehicle on their end...

Just sent you a message with the VIN

Yes indeed. I wonder though if this is because I have the “fleet mode” screen which limits certain options.

Resuming this thread a bit. I recently bought my Lightning last month and I have not been able to activate FordPass. It’s been a journey of back and forth between the dealer and various Ford support people I’ve talked to. I’ll try the email address and the phone numbers listed in this thread to...