I received a similar response from the FordPass team on my 23 Platinum. Outside of remote start lock/unlock, nothing works or is logged in the FordPass app. EV driving, charge logs, and trip planner do not function.
They mentioned it's a known issue with the modems on the 23 model year...
Interesting. Ford didn't advise me that you couldn't charge the battery 100%. I have home charging and regularly travel 200 miles in one direction on weekends to ski in freezing temperatures. Why would the truck have a charge limitation?
A Christmas miracle. It was a long but worthwhile wait. Three Lightnings and a few Broncos on the same truck as mine. 12/20 delivery. Very happy camper. Azure Grey Metalic is stunning