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This aligns with the fact my Sunrun tech who both installed and came to fix the system 18 months later said to turn off the Bluetooth on your phone when trying to get the system to pair, etc. Another Sunrun guy pointed out that relying on Bluetooth when there is cabling between the charger and...

I received my first/only in July or August. Smaller size. Works great. Never received any recall or other message about the adapter. Were some made without the defect?

I have had it paired and working in the past, but when it doesn’t work, as today, the tablet screen shows the house in outage but no power flowing back. At the direction of the Sunrun engineer the Ford folks assigned me, I attempt a hard reset, but when the charger’s SWA network appears, it goes...

I came here looking for others' experience because I've had my HIS about 18 months and was frustrated today when it didn't work during a couple of successive outages. It HAS worked in the past where the power went out briefly and (as Ford/Sunrun informed me it would) stayed out about 45-90...

I came here looking for others' experience because I've had my HIS about 18 months and was frustrated today when it didn't work during a couple of successive outages. It HAS worked in the past where the power went out briefly and (as promised) stayed out about 45-90 seconds while waiting to...