The one the OP has is definitely defective. Mine is flush.
However, I think Ford missed on this. If I place my phone just right, it will charge. Take a turn, it moves slightly and stops charging. I think if they had adjustable “rails” to keep the phone in place, it would be great. I probably...
Had these in my 2018 and absolutely loved them. Waiting for a 2021 option.
https://smile.amazon.com/dp/B014KP1OQY/ref=cm_sw_r_cp_api_glt_fabc_HYKYMCWW47NYJCSP38PJ