I had the exact same problem until I got the recall letter and took it in then after I got the 12v battery module replaced I started getting all the updates without fail.
Doesn’t it seem odd that ANY electric vehicle repair, parts or appointment is ALWAYS 3-4 weeks or months to even get scheduled for repair or “get the part” and often times get your vehicle back from the dealer.
If I was a person prone to believing conspiracy theories I might think this is a...