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Yes, I was very fortunate to have a technician and his manager at the dealership involved from day one. They followed the instructions from a member on this site exactly and made the necessary updates. My issue was the truck was originally a mannequin but only had 300 miles on it. It originally...

I had a 2022 Platinum with the same issues. I had the OTA update group assign a Case number (twice) but it took 2 months and a lot of special help from Mike and others from Ford who watch this forum. My Platinum works great now and has the new User Interface.

Successfully updated the 2022 Platinum (Mannequin) OTA yesterday -(22-PU0930-RBA-CHM).

I have the Ford 80 Amp charger and had my electrician install it per the included instructions. I chose to set the internal switch at 48 Amps and have used it for almost one year with no problems.

Exactly - Contact Ford (EV Support group and Ford Social Media Team) to have the case number assigned and then provide your dealer the same info including a case number.

Ford approved having the dealer install all updates this morning and the Platinum is back at the dealer this morning!

I have had the same problem on a mannequin purchased on April 13th 2023. I had Ford turn off the Telematics per the instructions on this website and are still unable to receive OTA updates. Called Ford and have a case number assigned about 6 weeks ago but I'm still at the old User Interface...

All three successfully updated OTA on my 2022 Lariat ER (with pre-notices as advertised) 23-PU0306-BCF-DET;3-PU0503-CON-FX ;23-PU0105-DC-CHG2 No updates or notices for my 2022 Platinum. It is still scheduled to go back to the dealer on 6/26 with previous case number CAS-429651 12-P7D0W0. I...

All three successfully updated OTA on my 2022 Lariat ER (with pre-notices as advertised) 23-PU0306-BCF-DET;3-PU0503-CON-FX ;23-PU0105-DC-CHG2 No updates or notices for my 2022 Platinum. It is still scheduled to go back to the dealer on 6/26 with previous case number CAS-429651 12-P7D0W0. I...

Bought my 2022 Platinum as a Mannequin (dealer demo) about two months ago. Make sure it has Telematics tuned off and you can schedule updates (search website for Process). OTA updates are way behind on mine and it does not have the updated user interface yet. Currently at the dealer with a case...

Video showing the new User Interface upgrade and Mr. Farney's response has been sent to my service advisor at the dealer and the Ford Social Media Team. Only response was from the Ford Special Media Contact saying "Thanks for sharing. XXX! Have a great day."

FYI - I have a 2022 Lariat (With 511A) and a 2022 Platinum and they were built within 30 days of one another and the Platinum is way behind. The User Interface on the 15.5 inch screen is a Safety Hazard compared to the Lariat. The input controls are different because of the software versions!

My second EV is also a 2022 Lightning. One is a Platinum and the other is a Lariat ER.

2022 Lightning Lariat ER - Ordered for new Lightning because the Diamondback site showed it a new size for 2022.

YES - My Lariat is at SYNC version 710. Screen layout is different but all systems should be functional.

I was at the same Version you are showing (First and Second line in the photo) and the dealer did update it to version 610 but would not go to version 713.

I noticed you have a Platinum so PAAK should be available. I had to have Ford remove my vehicle from Telemetrics and after that was able to schedule OTA updates (no OTA updates have passed in the last two weeks). I'm still at 3.5.4 and SYNC 610. My dealer had to perform TSB SSM 511135 to...

Changes have been made and the truck is no longer showing Telematics! I have access to the update scheduling and have successfully set the update schedule.

Changes have been made and the truck is no longer showing Telematics! I have access to the update scheduling and have successfully set the update schedule.

Changes have been made and the truck is no longer showing Telematics! I have access to the update scheduling and have successfully set the update schedule.