Karl - curious if you have a case on your phone....been wondering if my cased 11 pro max will wirelessly charge without taking the cover off. my case is an otter box defender. haven't had a chance to test it out at the dealer yet. keep us posted once you get it fixed.
that happened to me when I got a new phone. Did you download the songs to the new phone? There may be another way via cloud but I'm not well versed on the cloud thing on phones.