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Since I feel like I've not contributed anything other than complaints and frustration in quite some time, I thought I'd just take a moment to appreciate the updated visuals of the Apple maps navigation. I just got my truck back from service yesterday, so it was my first chance to use CarPlay...

I'm certainly not as knowledgeable as some others here, but based on my personal saga with these Sync issues and what I'm seeing on owner forums, it seems that SSM50383 is the proposed fix for those of us with pre-July2021 builds. My dealer told me Feb 22nd is the expected release date, although...

The popular opinion seems to be that SSM50383 is the promised "fix". Thus far, the proposed February release date seems to be consistent. Fingers crossed!

Yeah, I've also seen that pop up recently and seems to be in-line with what the dealer told me. I'm not really fluent in "Fordspeak", but the way it's written certainly seems to be leaving the door open for the possibility of it being a dealer-installed update. My guess is that they'll try...

Just got my truck back on Monday with the same response. I was given a tentative release date of Feb 22 for this supposed software update, but some "insiders" on this and other forums have said it's a huge size and likely won't be made available over-the-air. My saga with these Sync issues is...

In case anyone is interested in my continuing saga with addressing the OTA issue: My truck remains at the dealer (day 18) as of this morning. Prior to dropping it off, I had several lengthy conversations with the service manager attempting to confirm that my issue was understood and that I...

Wow, this is pretty much verbatim what I was told. I dropped it off for visit #3 on January 3rd, and the most recent update they provided is that the part (for the driveshaft cover) is not expected until the 17th. Fun. What I find concerning is that every time I'm "updated" (which is...

I'm with you. My build was 12/20 and not one update has been offered or installed since getting it in February. I'm dropping it off tomorrow morning for attempt #3 with the dealer. It took weeks of back-and-forth with the ford "OTA Team" until I was able to determine that updates sent to my...

Master reset completed last night... Fingers crossed.

You can find the master reset function within the Sync system menus. If I recall correctly, I think it's under Settings > General > System Reset.

Sincerely appreciated! I'm more than willing to give it a shot... I actually did this once not long after I got the truck in the hopes it would solve my dash cluster issues, but that may very likely have been before any updates were released.

I do agree, and I also know that like everyone else, they're short-staffed and over-booked. I really do sympathize with the dealers' position in this mess, but at the same time, it really is an obligation of theirs to work with us as they are Ford's representation to owners. Maybe mine is just...

One of the best companies I've dealt with in recent memory! I had ordered three kits for my previous truck. When I inquired about one of the three being a slightly mis-matched hue, they had an exchange replacement sent out the next day. When that truck was totaled, I had pulled what I could...

I don't disagree with you at all, but damn this is easier said than done! My local dealer has had my truck twice for Sync issues and I'd estimate they gave it a total of 30 minutes of attention combined over those two visits. Since I had not received notifications of ANY updates, it took me...

If that happens, so be it... And no, I can't say that I'd be shocked in any way if/when it occurs. Regardless, I don't think this is a comparable situation to owners being upset at the dismal deployment of updates we've seen thus far. My primary points remain: 1. I paid for a vehicle for...

Hopefully you get at least one working. The cluster integration was the one feature that actually tempted me to use Sync nav (I strongly prefer Apple/Waze), but even that only works about half the time for me. There's often such a "lag" that the turn shown on the cluster is 2 or 3 behind where...

Well said. Even without regard to any "new" features, the inclusion of "Continuous upgrades span throughout your F-150, helping improve your vehicle’s quality, capability and convenience over time." WAS not only promised but heavily marketed and PAID FOR by every owner here. There are features...

I have heard Google maps offers this display as well after the same update, but since my truck is apparently OTA-immune, I can't confirm first-hand.

I'm curious: under what context are you scheduling your dealer service, and are you incurring any costs? This has become a major frustration for me... my OTA's are failing (confirmed with Ford after weeks of pestering them), but my local dealer has shown ZERO interest in offering any...

Apologies Tide, I've been off this forum for a while and just saw this today. 1. You are correct in your observation; the Sync Bluetooth and Apple CarPlay are really "either/or" environments, at least in regard to audio, apps and communications. Essentially, you have the choice to choose one...