Both chargers exhibited the same issue so might not have been a defect with them. The Software update at the time seemed like what actually resolved the issue. I think it was the one that reset all of the driving data and updated the efficiency calculations. The 60A breakers were installed when...
It eventually was resolved but honestly hard to say exactly what resolved it. They fully replaced it, then down rated it to 40A on a 60A breaker. The problem was still intermittent. A short time later, there was a software update to the truck that I think helped some. The electrician came back...
Still waiting from a response from Siemens. Seems the charger is getting worse. Takes multiple power cycles to get to a charge going. Last night it kept faulting while waiting for the charging time to start at midnight. After midnight I power cycled again and then it finally started charging...
Same for me. One of these days I'll try road tripping at 65 mph. If I can ever find the patience. I want to be able to get at least 275 miles on a full charge. That'll get me to my parent's house without charging.
They called back and connected me to Siemens tech support. Apparently they are the manufacturers of the CSP? Gathered my info then requested I emailed pictures of the blinking red light. The recommended action was to power cycle the station... Can't say how many times I've done that. Hopefully...
Called back and was bounced around again many times. Was never able to actually get connected to the BEV team. They are supposed to be calling me back this week.
Saw my first other Lightning Lariat this Monday night. We were both parked at the Carlsbad Shoppes, near the movie theater. It was dark, but looked like Carbonized Gray. Was walking to the parking lot to show mine off to some friends and had a moment, "I didn't park there! Did someone move my...
SunRun instructed me to contact Ford and provided me the Ford Help Hotline number (800) 392-3673. I was transferred 4 times then they asked me if I'd tried calling into the original number. I laughed. Finally they assigned a case number to me and should be calling me back today to hopefully ship...
That seems to be the consensus between the electrician and SunRun. Now I need to figure out how to get a replacement shipped out. I would expect SunRun to handle it, but it seems they're implying I need to contact Ford.
Thanks! I need some!
Working with the electrician that installed it in parallel, but this is their first CSP and aren't sure what the issue is either. It's a small, suburban house. The charger literally only about 6-8" away from the panel.
This was sent to me by the electrician contractor.
Looks correct as far as I can tell. I don't have a picture of the inside of the panel, which is literally on the other side of the wall. It feeds into 100A breakers that were installed specifically for it. I haven't tried it yet, but have been...
Does that mean that the problem is with the truck itself? I haven't had any issues with any other chargers. I've used several Electrify America chargers and the included Ford Travel Charger without seeing any errors.
Followed the procedure to hard reset the CSP but received the red pulsing...
Just talked to the installer. He said he was on hold with Ford for a couple hours but they finally told him it was a problem they've been seeing on the EV side and not with the CSP. He instructed me to unplug the truck then switch off the breaker to the CSP for over 10 minutes. This will cause a...
I posted a new thread before finding this one. I don't think it is the same issue though:
https://www.f150lightningforum.com/forum/threads/issues-with-charge-station-pro.11501/