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You have to remove the old FCSP and configure the new FCSP, so it breaks the FordPass app functionality. I am actively working with SunRun and Ford to get it resolved. As you’d expect, the process isn’t seamless.

My original charger was just replaced for this exact issue to include the cost of the electrician to perform the swap. I was able to isolate the problem to the WiFi module. Whole process took about 10 days, including reimbursement.

My system has been working for a while now. I actually believe it was the first in this thread. Under the ChargeStationPro you should see the following:

Interesting. Here is a screen shot of the status. My system has always operated in this state. I have been able to update the firmware successfully when new versions are released. I did purchase the 6.6kw system, but I don't have solar panels or batteries directly connected to it. I...

This is the operating position of my system:

Roger that! My charger is having issues with dropping the WiFi connection. I’m waiting to hear back regarding a replacement. Yes. There is actually a 3rd error (pictured below) that is intermittent. The “disable” Change Machine function was supposed to fix it when that feature was added a...

They are a subsidiary of SunRun, but should have their own option in the automated system when you call in. You might just try e-mailing them.

Mine has them. It is tough to remember exactly which component of the system they were packaged with as the entire system was installed at one time. They might have been included with the HIS equipment. Have you already received the HIS equipment? If not, you might wait. If you have already...

You might try power cycling the whole system. This will require shutting down the Dark Start (DS) Battery. This can be performed in the DS Battery section in the image I provided earlier.

Here are some additional screenshots from my notification testing today:

Are all of the disconnects in the appropriate state? 1.) Disconnect on the bottom of the BDI (Red Switch) 2.) Disconnect situated between the BDI and Critical Load Panel 3.) Automatic transfer switch between the Main Service Panel (MSP) and the Critical Load Panel Also, remember that the Ford...

Menu —> Additional Features—> Change Machine

If you aren’t seeing power flow (utility to your house) on the right side when the system is operating normally then there is likely an issue with the configuration or CT installation. When operating on AC power you should see the total flow of power coming from your provider to your home on the...

Sounds good, please keep us posted. Good luck!

Here is an example:

1.) It is really easy to validate that the CTs are working within the MPRO mobile application that was used to configure the system. If you aren’t familiar, I can provide a step-by-step guide. You will need to be right next to the BDI, as it uses Bluetooth. I also left the CTs installed in the...

Very interesting. Please keep us posted on your progress. I personally haven't experienced those issues. My home is relatively isolated, however I do have relatively complex network which includes several WIFI 6 capable access points. Everything has been working fine for my installation now...

No, I did not. I used a local certified master electrician and the published SunRun SoPs. I completed the configuration following the SoPs with him present.

Please keep us posted I promised I would not post his direct contact information as it circumvents their process. However, I just sent a request to him with the situational details and received an almost immediate response. Here is that response: “The best way would be to have them contact...

Anyone else have any luck with the process?