Search results

I received confirmation this morning from SunRun, that they are still working on the notification functionality. I’ll continue to update this thread as I have more details.

Good news!!! It’s fixed! The capability is now available under the charging settings as well as in the FCSP settings. Also, I didn’t receive a notification that it was good to go.

You are correct. It isn’t working and I was able to confirm this with the case manager. His role is now to keep me informed and ensure that as soon as they have a resolution it is working for me. I was very impressed with my interaction on Friday.

To clarify, I am working with a SunRun case manager from the “Ford” experience team. This is a SunRun employee that specializes in the delivery of the FCSP and now the support of the HIS. This is a break through, because to your point this has not been the case up until now. Based on my...

If you already own a Lightning there are some great options for it to provide backup power to your home. I currently use the HIS and it works great. I have used extension cords and the ProPower onboard. SunRun is still working on implementing the application notification feature, but it isn't...

The SunRun SoP's outline two LG Chem batteries that will work with the Delta inverter. I hope this helps: https://sites.google.com/sunrun.com/sop/sops/ev-chargers/ford-ev-charger

3/10/2023 - later in the day I received a call this afternoon from my assigned SunRun "Ford" customer case manager. He was extremely knowledgeable, helpful, and expressed that he will be my point of contact regarding the issues that I am having with the Ford Pass and the ChargeStation Pro...

3/10/2023 After waiting another month, I decided to call back in and check on the status of my registration. I explained that I would like to find out the status of my home integration system registration. I explained that this was my 3rd attempt at having the system registered. The...

No, they cancelled my original submission. I called back in to follow up on the status and they resubmitted my registration after informing me of the error. The representative was able to find my original submission and was confident about this one…

I’d call back in, they messed up my last registration with zero follow-up.

It might be worth a try. You will need the VIN of the F150, Charger Station ID, and the serial number of the BDI. The BDI ships with two serial numbers, so it will be the the top one on the manufactures specification label. This information combined with your personal information is all that...

The system will operate, you just won’t have the functionality of the FordPass app. I haven’t met anyone yet that has been successful at this portion of the installation.

2/6/2023 After waiting an extra two weeks, the system still isn't showing up in the FordPass application. I called back into SunRun Customer Care (1-844-809-4320) and provided the reason for the call. I was transferred to the Ford department as expected. After discussing the issue yet again, I...

Any update? The only change I have seen in the Ford Pass application is it is no longer showing a green check mark for step 3. Still waiting for step 2 to update…

You might want to check out this thread: https://www.f150lightningforum.com/forum/threads/installing-a-home-integration-system-for-intelligent-backup-power-without-sunrun.12564/page-3 I was recently successful in getting my system up and running. It is a basic installation, with no solar and...

1/4/2023 I called into SunRun Customer Care (1-844-809-4320) and stated that I was calling in to register my Home Integration System for my Ford F-150 Lightning. The customer care representative transferred me to the SunRun Ford Customer Care team. The SunRun Ford Customer Care representative...

Here is the update that I received this evening from AEEsolar. For reference, the following questions that were asked through my point of contact at AEE Solar, who in turn asked then asked the internal SunRun teams. I hope this helps and I will continue to update this thread as I have more...

Roger that and thank you for re-confirming. I too have a ticket on this issue opened up with Ford. What I realized during my last customer support call with Ford is that their checklist ends at the Ford Charge Station Pro EVSE. I am still working with a very helpful AEEE Solar engineer and...

Update: My system is working with a a bit of quirkiness. There are 3 errors present on the BDI, as the system believes that there should be LG batteries connected to it. As a result there is an audible beeping. I am still working with an engineer at AEEsolar to get this corrected. If you go...

Thank you for this thread! I am another Lightning owner is the same position. Were there any additional changes that you had to configure in the “M Pro” application outside of what was presented in the SoP? My install is just the EVSE and the Home Integration kit. Any additional advice/help...