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4wheelparts Tried to Pull a Fast One...

ktrain

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2022 F150 XLT 302A
First time post but I've lurked since last September when I first ordered my new F150. Just wanted to share my experience with 4wheelparts.com as I think this situation is one of those "nevers" (a situation that should never happen).

I purchased a brand new Borla Touring exhaust for my 2022 F150. Needless to say it was a pretty penny ($1400). I ordered it from 4wheelparts as they had a 10% off that basically payed for the taxes on my order. Well, I received the order and boy was I shocked to get a massive box that was absolutely demolished. My initial thought is "oh jesus, I know it's 85 pounds but FedEx absolutely destroyed this thing". Upon further examination I confirmed that the contents were in the same shape as the rest of the box, destroyed. The weirdest part was it wasn't crush destroyed it was like someone had resealed it and things were unwrapped and you could tell bolts had wear and the pipes were clearly not in shape that brand new stainless steel would be. That's when I made another interesting discovery: there was a freaking packing slip from someone else's order! It was a return slip that had a business address on it with a $953 retail price! WTF!

Essentially 4wheelparts sold this to a retail dealer/installer for $953 who clearly installed (maybe used????) the entire exhaust and then returned it only to be sold to me absolutely used and abused for a brand new $1400 price tag! I spent 45 minutes on the phone before emailing photos to a customer service rep who is blaming the shipper since the box was damaged. I straight up told them I don't buy it as I found their return paperwork and it's clear this was under someone's truck already and I'm returning this one and expect a hefty discount if they want to retain me as a customer and purchase ANOTHER new one.

Am I asking for too much? Will update once I hear back via email.

Ford F-150 Lightning 4wheelparts Tried to Pull a Fast One... 08CED160-8EFA-4AFA-95BD-8818632B5E15


Ford F-150 Lightning 4wheelparts Tried to Pull a Fast One... EC69669B-F85C-4A06-8F05-F16492C52444


Ford F-150 Lightning 4wheelparts Tried to Pull a Fast One... 14963A25-FB9E-4E8E-AAFF-0BDB8770CF83


Ford F-150 Lightning 4wheelparts Tried to Pull a Fast One... D06985ED-3241-4565-A70A-B2EE4336CB87


Ford F-150 Lightning 4wheelparts Tried to Pull a Fast One... 3C18CF0E-0640-4DE1-8F42-826366EFA062
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Graygoose2021

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Central US!
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Ouch!!
No, your not unreasonable
 

RedStorm

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First Name
Gary
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Woof. That's rough man.
 
OP
OP

ktrain

Member
Joined
Feb 2, 2022
Threads
2
Messages
9
Reaction score
5
Location
Myrtle Beach
Vehicles
2022 F150 XLT 302A
First time post but I've lurked since last September when I first ordered my new F150. Just wanted to share my experience with 4wheelparts.com as I think this situation is one of those "nevers" (a situation that should never happen).

I purchased a brand new Borla Touring exhaust for my 2022 F150. Needless to say it was a pretty penny ($1400). I ordered it from 4wheelparts as they had a 10% off that basically payed for the taxes on my order. Well, I received the order and boy was I shocked to get a massive box that was absolutely demolished. My initial thought is "oh jesus, I know it's 85 pounds but FedEx absolutely destroyed this thing". Upon further examination I confirmed that the contents were in the same shape as the rest of the box, destroyed. The weirdest part was it wasn't crush destroyed it was like someone had resealed it and things were unwrapped and you could tell bolts had wear and the pipes were clearly not in shape that brand new stainless steel would be. That's when I made another interesting discovery: there was a freaking packing slip from someone else's order! It was a return slip that had a business address on it with a $953 retail price! WTF!

Essentially 4wheelparts sold this to a retail dealer/installer for $953 who clearly installed (maybe used????) the entire exhaust and then returned it only to be sold to me absolutely used and abused for a brand new $1400 price tag! I spent 45 minutes on the phone before emailing photos to a customer service rep who is blaming the shipper since the box was damaged. I straight up told them I don't buy it as I found their return paperwork and it's clear this was under someone's truck already and I'm returning this one and expect a hefty discount if they want to retain me as a customer and purchase ANOTHER new one.

Am I asking for too much? Will update once I hear back via email.

08CED160-8EFA-4AFA-95BD-8818632B5E15.jpeg


EC69669B-F85C-4A06-8F05-F16492C52444.jpeg


14963A25-FB9E-4E8E-AAFF-0BDB8770CF83.jpeg


D06985ED-3241-4565-A70A-B2EE4336CB87.jpeg


3C18CF0E-0640-4DE1-8F42-826366EFA062.jpeg
UPDATE: After a week of no response I called them back and had to explain the entire situation to a new person who said that part was on backorder and asked if I wanted a refund or replacement. I said I want a new part at discount now that they screwed me out of a new part and now have to wait who knows how long. She said ok I can give you $50 towards your next purchase (thinking to myself never buying here again LOL). Just got a refund, real kicker is she said ok sit the part outside for a freight company to pick it up and if they don't in the next 14 days I'm free to keep it. WTF. Even they know it's basically worthless in this state.

TL;DR: DONT PURCHASE FROM 4WP
 

WRS

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Will
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Wow.
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