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Automatic Updates turns itself off, will not turn back on

tls

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Has anyone else seen this? We have 3 Ford EVs (lightning and two Mach Es) and every time I check them from the app, Automatic Updates have switched off. Occasionally on the Mach Es I am able to turn it back on successfully and then they get a batch of stuff that's clearly been queued up. But on the Lightning, I have been unable to get it to turn on since May. The behavior is that I click the slider, I get a spinny-loading icon for about 60 seconds, then it stubbornly goes back to "off".

If I ask Ford through official channels for assistance, they will tell me to uninstall and reinstall the FordPass app. I am not willing to do that because A) This problem is visible in FordPass for every member of my family who has these vehicles added, which is 4 of us, two Android and two iOS B) If I uninstall FordPass I will lose my phone-as-key for all vehicles and Ford's ridiculous PaaK enrollment process carries an unreasonable risk of invalidating the lockout password we all rely on.

Perhaps @Ford Motor Company could shed some light on this?
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rugedraw

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Disconnect the negative cable from the 12v battery in the frunk for 20 minutes. Try again after you reconnect the terminal.
 

RickLightning

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Fun tip -

Ignore the app. Check in the CAR... Set it in the CAR...

If it won't stay on in the CAR, then you have an issue.
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