Amp Powerstep - RealTruck ordering rant

[Paulb55]

Just needed to vent, saved up for the Amp Power Step vision.
Placed order on 4/13
Shipping Notice given 4/13
After 8 days I opened a ticket with support on 4/21 asking how long it takes to "process an order"
4/23 support responded with "Fedex has determined your shipment was lost in transit" and as a valued customer you can repurchase or get a refund.
What really frustrated me was that Fedex never got the package. They only have shipper information and it was never picked up from the warehouse.

My response of 4/23 was a simple "how does allowing me to reorder or just cancel show value"
on 4/25 received a notice that they have "submitted a request to refund me"

Now, am I technically even in this, yes.
I just find it disappointing that when a company drops the ball:

• They didn't own up to it and just passed the buck
• If its a drop shipment from a supplier, fine, but step up
• Never offered to allow me to get the same sale price as prior
• Never offered to make it right via expedited shipping or a good will gesture
• When questioning their business practice they just canceled my order

I manage process flow and pricing analytics for a living for a luxury company. Maybe I expect too much, but I just had to share the business practice of a forum sponsor.

Sponsored

 

[Firn]

Yeah, if you blame it on Fedex then you send out another package.

 

[Realtruck]

Just needed to vent, saved up for the Amp Power Step vision.
Placed order on 4/13
Shipping Notice given 4/13
After 8 days I opened a ticket with support on 4/21 asking how long it takes to "process an order"
4/23 support responded with "Fedex has determined your shipment was lost in transit" and as a valued customer you can repurchase or get a refund.
What really frustrated me was that Fedex never got the package. They only have shipper information and it was never picked up from the warehouse.

My response of 4/23 was a simple "how does allowing me to reorder or just cancel show value"
on 4/25 received a notice that they have "submitted a request to refund me"

Now, am I technically even in this, yes.
I just find it disappointing that when a company drops the ball:

• They didn't own up to it and just passed the buck
• If its a drop shipment from a supplier, fine, but step up
• Never offered to allow me to get the same sale price as prior
• Never offered to make it right via expedited shipping or a good will gesture
• When questioning their business practice they just canceled my order

I manage process flow and pricing analytics for a living for a luxury company. Maybe I expect too much, but I just had to share the business practice of a forum sponsor.

Hi there,

I’m really sorry to hear about your experience. We’ve sent you a private message to gather a few more details about your order so we can look into what may have happened.

We’re always working to improve, and we’ll review this carefully to see how we can do better moving forward. We’d also like to see if there’s anything we can do to help make things right for you now.

Please don’t hesitate to reach out to us directly through the forum anytime. Our team is here and always happy to help.

-Michael

Sponsored