Software update - If it ain't broke, don't fix it {fixed post#32}

[htobin]

Regarding the 12 V battery, they never said anything about replacing that nor was I ever having any known problem with it

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[htobin]

Got my truck back this AM. Fortunately, everything was working properly, and all my settings had been restored. Even the connection with my phone was working. My thanks to all of you who helped out with suggestions. I also appreciate the excellent support from Ford motor company. Great to have the truck back.

 

[GoodSam]

I will update the group once I have it in hand and hopefully find everything working properly

Part replaced and/or other work done?

 

[htobin]

Although I have not received a complete detailed explanation of what was done, I assume that the entire computer was replaced. The truck was returned to me on Friday and everything worked well. I was surprised that all of my settings had been restored and everything was correct other than the fact that the normal home charge limit had been raised from 85% to 100%. It even recognized our phones. The Ford Motor Company representative is supposed to contact me today with a follow up.

 

[rugedraw]

Although I have not received a complete detailed explanation of what was done, I assume that the entire computer was replaced. The truck was returned to me on Friday and everything worked well. I was surprised that all of my settings had been restored and everything was correct other than the fact that the normal home charge limit had been raised from 85% to 100%. It even recognized our phones. The Ford Motor Company representative is supposed to contact me today with a follow up.

They did not replace anything. There was no need to. All they did was re-program the IPMA with a PMI procedure and run the IPMA and 360 degree camera calibrations. AFAIK, that is the textbook procedure to fix what happened to your truck.

 

[htobin]

Thanks Javier. I don't know how you do it but you're a priceless asset to this discussion panel.

It does raise a little bit of concern however as to how confidential your information is. Best to assume that anything that goes out online is available if someone wants it. Since I don't do social media this is sort of a new world to me.

 

[rugedraw]

Thanks Javier. I don't know how you do it but you're a priceless asset to this discussion panel.

It does raise a little bit of concern however as to how confidential your information is. Best to assume that anything that goes out online is available if someone wants it. Since I don't do social media this is sort of a new world to me.

I can access the same info dealers can with the VIN. Posting your VIN online would not allow just anyone to see what I see. Is it possible that someone can access some of your personal info with your VIN? Yes. However, I do not do public VIN checks anymore, so the only one who sees the VIN is me and I can assure you there are no nefarious intentions on my side.

 

[htobin]

For what it's worth, here is the final report from the Ford rep. Never got anything from the dealer. Doesn't tell me a whole lot but I'm sure many of you will understand it better than me. At any rate, the truck is running fine

 

[rdr854]

@htobin I got your message. It seems like the mobile tech tried to update the IPMA and FDRS crashed in the process. Hard to tell exactly what happened from what I can see, but for sure the IPMA is bricked. Now at the dealer, they have tried to update the IPMA, but that isn't going to work. If what I am seeing is correct (which is difficult without being able to plug into the truck directly), all they need to do is PMI the IPMA and it will recover it and update it at the same.

In the screenshot below, you an see he started the IPMA update, turned the ignition on and hit the OK button to allow FDRS to proceed with the module update. When a module is updated, there is very specific process that gets recorded in FDRS, and in this case, the update process seems to have been interrupted (laptop or software crashed perhaps, or the voltage dropped too low if he did not hook up the battery to a power supply) and the next thing you see is a self test being done. I can tell you with 100% confidence that this is not what a successful module update process looks like in FDRS. If the IPMA is bricked, the truck would still be drivable, but you would get all kinds of driver assist faults on your dash.

When my dealer did the front sensor update, there was an issue with the IPMA that took a few weeks to resolve. My understanding is that it was bricked and the dealer had to work with Ford to come up with a solution. The good news is that the truck was successfully fixed. The bad news . . . I missed having her.

 

[rugedraw]

When my dealer did the front sensor update, there was an issue with the IPMA that took a few weeks to resolve. My understanding is that it was bricked and the dealer had to work with Ford to come up with a solution. The good news is that the truck was successfully fixed. The bad news . . . I missed having her.

Chances are it is the same issue and it could have been fixed right away with a PMI procedure.

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