twodogsdennis
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If you want to catch up, here is the link to my thread on the problems that plagued my Pro. (14) Battery light on the dash is on, truck won't start | Ford Lightning Forum For F-150 Lightning EV Pickup: News, Owners, Discussions, Community
On April 15, a month prior to my last post at the above thread, I initiated a lemon law claim for my '23 Pro. At that point, I'd had had possession of the truck for a total of five weeks since January 25. What started out as a 12-volt failure, then a PTC heater failure, was then traced to a crack and failure in the high voltage cable that had existed since the factory. The HV failure had taken about 1 1/2 years to break apart enough so that when even a sprinkle of water got into the cable, the truck would shut down. Consulting with the tech, we both felt like there may be something deeper into the truck that might cause the truck to shut down. So to stay within the 2 years of purchase, I filed the Lemon claim.
Colorado had changed the Lemon Law a bit in August of '24, and since I had purchased the truck new in May '24 I was bound by the old law. I had already been in weekly communication with a Ford Proactive Roadside Customer rep, partly from my emails to Ford and with the help of Brian, not AI, on this forum. Ford had sent me a debit card in the amount of the monthly payment during the PTC heater problem since the truck was long in the shop waiting for the part.
Ford would not allow me to file the claim personally, so I contacted a lawyer. Once I had a lawyer, Ford cut me off from all communication with the Roadside rep. The lawyer filed forms with the Better Business Online, as instructed by Ford's team. The process does not move fast, so anyone filing a claim will need to exercise patience. Once the claim was validated, the process was turned over to a Repurchase Coordinator. I answered more questions and submitted more forms through my lawyer to the RC. I received my check at the dealer when I signed over the truck, nine weeks after initiating the claim. To be fair, Ford treated me well and reimbursed me for the bed mat, tonneau cover, trailer mirror extensions, and license/insurance. Ford deducted the expense for the 17,500 miles on the truck, but that was essentially offset by the Fed tax that was reimbursed. So, all in all, I was out of pocket about $600 for owning possibly the best truck I've ever driven...when it wasn't in the shop waiting for parts. I had made several long distance trips and had pulled a 5k trailer over several high mountain passes in CO, and had never had an ounce of regret until the problems started.
After the repurchase, I kept signed in to the Ford app just to see where the truck might end up. A couple of weeks later, the app alerted me several times one afternoon about a failure with the pro power onboard. A dealer in the midwest had purchased the truck and was now dealing with another problem. It's too bad, but fortunately it was now someone else's problem. Below are the last pics I took in the tech's bay. You'll see the orange high voltage cable, which is essentially the main wiring harness for the truck.
On April 15, a month prior to my last post at the above thread, I initiated a lemon law claim for my '23 Pro. At that point, I'd had had possession of the truck for a total of five weeks since January 25. What started out as a 12-volt failure, then a PTC heater failure, was then traced to a crack and failure in the high voltage cable that had existed since the factory. The HV failure had taken about 1 1/2 years to break apart enough so that when even a sprinkle of water got into the cable, the truck would shut down. Consulting with the tech, we both felt like there may be something deeper into the truck that might cause the truck to shut down. So to stay within the 2 years of purchase, I filed the Lemon claim.
Colorado had changed the Lemon Law a bit in August of '24, and since I had purchased the truck new in May '24 I was bound by the old law. I had already been in weekly communication with a Ford Proactive Roadside Customer rep, partly from my emails to Ford and with the help of Brian, not AI, on this forum. Ford had sent me a debit card in the amount of the monthly payment during the PTC heater problem since the truck was long in the shop waiting for the part.
Ford would not allow me to file the claim personally, so I contacted a lawyer. Once I had a lawyer, Ford cut me off from all communication with the Roadside rep. The lawyer filed forms with the Better Business Online, as instructed by Ford's team. The process does not move fast, so anyone filing a claim will need to exercise patience. Once the claim was validated, the process was turned over to a Repurchase Coordinator. I answered more questions and submitted more forms through my lawyer to the RC. I received my check at the dealer when I signed over the truck, nine weeks after initiating the claim. To be fair, Ford treated me well and reimbursed me for the bed mat, tonneau cover, trailer mirror extensions, and license/insurance. Ford deducted the expense for the 17,500 miles on the truck, but that was essentially offset by the Fed tax that was reimbursed. So, all in all, I was out of pocket about $600 for owning possibly the best truck I've ever driven...when it wasn't in the shop waiting for parts. I had made several long distance trips and had pulled a 5k trailer over several high mountain passes in CO, and had never had an ounce of regret until the problems started.
After the repurchase, I kept signed in to the Ford app just to see where the truck might end up. A couple of weeks later, the app alerted me several times one afternoon about a failure with the pro power onboard. A dealer in the midwest had purchased the truck and was now dealing with another problem. It's too bad, but fortunately it was now someone else's problem. Below are the last pics I took in the tech's bay. You'll see the orange high voltage cable, which is essentially the main wiring harness for the truck.
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