Call muted stuck on center screen

[80GritFitz]

Looking to see if anyone has had this issue. I have a ‘21 F-150 Lariat. Center display constantly shows “Call Muted”. I am not in a call. I have tried the soft reset on the Sync4 and that did not clear the issue. Any assistance would be helpful. Thanks!

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[Ford Motor Company]

Looking to see if anyone has had this issue. I have a ‘21 F-150 Lariat. Center display constantly shows “Call Muted”. I am not in a call. I have tried the soft reset on the Sync4 and that did not clear the issue. Any assistance would be helpful. Thanks!

Good morning! Send us a private message with your F150's VIN and the name and location of your preferred Ford dealer. I’ll check into this center screen concern on my end. Thank you!

 

[Jesse-Infotainment]

Have you received calls after that?

 

[80GritFitz]

I have yes.

 

[UGADawg96]

I haven't had that issue, but I have received calls and the center screen (XLT) gets stuck on the pop up that says accept/reject and I cannot choose either one. I have to use the center screen (12") to manage calls.

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