Telematics locked - does this mean my ‘24 Flash is enrolled as a fleet vehicle?

[WindPilot]

Could explain why its not getting any updates.

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[rugedraw]

Very possible. You have been sent a TCU update many times and it fails because your truck is not pinging the server back to accept it.

In PTS, your modem shows as both retail and fleet authorized which is not normal. This could be preventing OTA's.

 

[Jesse-Infotainment]

If the dealer or fordpass cant resolve it we can with Forscan. Fordpass should be able to send the reconfig remotely though.

 

[WindPilot]

Will a factory reset unenroll a lightning out of Fleet mode?

If so, what will that break?

 

[Jesse-Infotainment]

Will a factory reset unenroll a lightning out of Fleet mode?

If so, what will that break?

No.. Factory reset will deactivate ford pass but it wont release the fleet lock

Its a configuration issue. Fordpass, Dealer or I can help you with forscan.

 

[WindPilot]

No.. Factory reset will deactivate ford pass but it wont release the fleet lock

Its a configuration issue. Fordpass, Dealer or I can help you with forscan.

I will try Forscan on the morrow.

Any starting point I should start reading in preparation?

Thanks in advance, by the way!

ADVthanxANCE

 

[Jesse-Infotainment]

I will try Forscan on the morrow.

Any starting point I should start reading in preparation?

Thanks in advance, by the way!

ADVthanxANCE

message me your vin and ill send you what to change if you have forscan

 

[MaintGrl]

message me your vin and ill send you what to change if you have forscan

Thanks Jesse!

 

[WindPilot]

Very possible. You have been sent a TCU update many times and it fails because your truck is not pinging the server back to accept it.

In PTS, your modem shows as both retail and fleet authorized which is not normal. This could be preventing OTA's.

This appears to be very specific, detailed info about a vehicle…. is it from my truck? If so, how did you get it? Color me amazed

 

[rugedraw]

This appears to be very specific, detailed info about a vehicle…. is it from my truck? If so, how did you get it? Color me amazed

It is from your truck. You sent me your VIN some time ago to look at something else.

 

[WindPilot]

FORScan extended license installed and Fleet lock removed - now I wait for updates to hopefully come.

Many thanks to Jesse-Infotainment and rugedraw for their help and Lightning fast responses (pun intended)

This forum is a very valuable resource.

 

[Jesse-Infotainment]

FORScan extended license installed and Fleet lock removed - now I wait for updates to hopefully come.

Many thanks to Jesse-Infotainment and rugedraw for their help and Lightning fast responses (pun intended)

This forum is a very valuable resource.

Well I was told off this weekend at the cars and Coffee.. By a Ford rep. They told me I had no business helping anyone. Poor guy had been trying for months to get help. I pulled out my computer and all the sudden FOrd engineers were coming in on Helicopters.

They told me to leave him alone and their engineers would help him out.

He messaged me after So ill wait and see if they actually get him sorted out or not but he had been trying for months to get help. No one from Ford gave him the time of day. Jesse gets his lap top out and its Defcon 5.

All I wanted was to help the guy. I never seen anything like it. I thought they were going to throw me out. Had two guys following me around the rest of the day until maybe 9:30..

Anyways.. Glad it got fixed. I mean I dotn know much.. Im not an engineer.. as I was informed this weekend.

 

[MaintGrl]

Well I was told off this weekend at the cars and Coffee.. By a Ford rep. They told me I had no business helping anyone. Poor guy had been trying for months to get help. I pulled out my computer and all the sudden FOrd engineers were coming in on Helicopters.

They told me to leave him alone and their engineers would help him out.

He messaged me after So ill wait and see if they actually get him sorted out or not but he had been trying for months to get help. No one from Ford gave him the time of day. Jesse gets his lap top out and its Defcon 5.

All I wanted was to help the guy. I never seen anything like it. I thought they were going to throw me out. Had two guys following me around the rest of the day until maybe 9:30..

Anyways.. Glad it got fixed. I mean I dotn know much.. Im not an engineer.. as I was informed this weekend.

Dang, they sure must feel threatened, by someone wanting to help, Shameful, just shameful...
You see this Brian Not an AI @Ford

 

[rugedraw]

Well I was told off this weekend at the cars and Coffee.. By a Ford rep. They told me I had no business helping anyone. Poor guy had been trying for months to get help. I pulled out my computer and all the sudden FOrd engineers were coming in on Helicopters.

They told me to leave him alone and their engineers would help him out.

He messaged me after So ill wait and see if they actually get him sorted out or not but he had been trying for months to get help. No one from Ford gave him the time of day. Jesse gets his lap top out and its Defcon 5.

All I wanted was to help the guy. I never seen anything like it. I thought they were going to throw me out. Had two guys following me around the rest of the day until maybe 9:30..

Anyways.. Glad it got fixed. I mean I dotn know much.. Im not an engineer.. as I was informed this weekend.

I would have fixed it in their faces and then gloated about it. To be honest, I am surprised you didn't blow up on them. I assume you were with the fam. Otherwise, I am sure they would have gotten the business.

 

[digitaldad]

Well I was told off this weekend at the cars and Coffee.. By a Ford rep. They told me I had no business helping anyone.

Utterly asinine behavior and response by the Company.

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