Ford….. Get Rid of your Deal with SunRun

[F150ROD]

@Ford Motor Company please send me a survey on my experience with SunRun. I’m going on 4 weeks since they came out to take pictures and measurements, my “advisor” refuses to take a call or call back on an estimate.

Some owners have already taken delivery with NO PRO CHARGER.

Change the Process before it starts to get out of hand.

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[beatle]

I'd wager Ford is keeping a very close eye on whatever contract they have with SunRun so as not to spoil the early adopters' owner experience once they receive their trucks. Pre-delivery is one thing, but post-delivery is another and not a black eye Ford wants to take.

 

[Roy2001]

I only plan to use Lightning as a back up generator. Way too expensive to install the whole system, does not worth the money.

 

[Ken]

It's not just the backup system, they are also the delivery and installation vendor of choice for the charging system. Why I can't just get it with the truck at delivery and have any electrician install it is unacceptable.

 

[ninjaybot]

I had SunRun out on 5/17 to take photos and whatnot. All SunRun can tell me is they are waiting on the Projects Team. No price or timeline estimate.

 

[F150ROD]

I had SunRun out on 5/17 to take photos and whatnot. All SunRun can tell me is they are waiting on the Projects Team. No price or timeline estimate.

That’s unacceptable. I don’t understand why we can’t have the same system as Ford Canada with the option of having SunRun install it if we choose to. As of now it seems SunRun has the Chargers hostage.

 

[metroshot]

Based on how slick SunRun is with sales, they never figured this much business from Ford and probably do not have installation & tech staffing on hand to deal with these installs.

At least if you opt to not have SunRun install or sell you a PV system, you should expect them to ship you the 80A charger after you have taken delivery.

 

[Tony Burgh]

Some people commenting on this site have said that Ford corporate follows the comments here. Either that’s bull or Ford has hired people with no reading comprehension to follow this site.

 

[Maquis]

Some people commenting on this site have said that Ford corporate follows the comments here. Either that’s bull or Ford has hired people with no reading comprehension to follow this site.

Corporate social media folks have very specific rules on how to engage with users on sites like this as well as instructions on what content should be forwarded on and to whom.
That’s all they do. If you’re expecting them to be able to take any specific action towards solving an issue, you’ll be sorely disappointed.

 

[ninjaybot]

Well things can change fast. Sunrun got back to me and I signed on. We’ll see how this goes.

 

[rdr854]

It's not just the backup system, they are also the delivery and installation vendor of choice for the charging system. Why I can't just get it with the truck at delivery and have any electrician install it is unacceptable.

You can. It is not mandatory for you to use Sun Run and I am not planning to do so.

 

[Labs4Lightning]

You can. It is not mandatory for you to use Sun Run and I am not planning to do so.

Yes he be talking crazy. ?
we have seen a ford doc that Sunrun is supposed to ship charge station pro after they verify your address after purchase.
I did see a post yesterday where someone received an email from ford with a code that allowed them to order on the ford site at $0 (with extended range battery)

ken - use your own electrician, save some ? ?.?

 

[Tony Burgh]

Corporate social media folks have very specific rules on how to engage with users on sites like this as well as instructions on what content should be forwarded on and to whom.
That’s all they do. If you’re expecting them to be able to take any specific action towards solving an issue, you’ll be sorely disappointed.

Nope. I expect them to relay the information. Similar to our salespeople. Most customer visits were to gather information and build relationships. Business direction was aided by them bringing us information, like customer opinions and needs.

 

[Ken]

I didn't say it's mandatory, but it does have to come from Sun Run, you can't get it at delivery and you don't get it from Ford. You can use your own electrician, but you still have to wait on Sun Run to deliver it. The system is broken, and I don't see it getting fixed for any of the 2022 deliveries. The post about ordering direct from Ford was a Canada customer, the process is different up there.

 

[Avocadodude]

When Sunrun found out I’m off grid and installed my own solar and batteries they stopped being interested. I just want the charger. We’ll truck first…

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