Powertrain Malfunction - NL3Z8C509A - Engine Coolant Diverter Valve - FIX#13

[GoodSam]

A month delay to the middle of June for getting a repair that should have been completed withing a week during May when the dealer saw it. Then 12 weeks total until a refund is issued. @Ford Motor Company this is what can lose a company repeat customers as why not go to another brand and try their luck there? It would cost Ford much less to stay on the customer's side much more often, especially with the reputation Ford seems to have with so many recalls, and the problems that should be recalls being denied or delayed or TSB's hidden away (gear shift, diverter valve, unprotected coolant lines, HV battery modules, software updates).

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[johnnyonetime]

I did the same thing, bought the part and paid the dealer to install just before Christmas last year. Same story, not covered under warranty. Total cost $1033, l’m going to try to get reimbursed.

 

[WildBlue]

I wonder if any of the Ford extended warranties cover this part? I know the OP said it should be covered by the battery warranty, but was more curious if an extended warranty would have made any difference?

 

[JayF]

I wonder if any of the Ford extended warranties cover this part? I know the OP said it should be covered by the battery warranty, but was more curious if an extended warranty would have made any difference?

If you had an extended warranty, and the dealer scammed you out of the bumper-to-bumper coverage that this part deserves, you would at least be able to just pay the deductible and get it covered.

Even if I had the extended warranty; I'd push hard for folks to cover it properly to save me the deductible and just because it's the Right Thing(tm).

 

[johnnyonetime]

Follow up on the warranty reimbursement:
Called and emailed the dealership, emailed my salesman and left messages with minimal response.
Thought they were ignoring my request.
Tried again today and finally got a call back. Turns out they are aware that the part is now covered by warranty, process for refund is underway and they just needed a copy of my receipt for the part I purchased online. Pleasantly surprised to say the least. Pays to follow this forum!

 

[Hasler]

This just popped up on my truck. I’ve already purchased the part and coolant. Was getting ready to repair myself but glad I checked this thread again. Going to make an appointment with the dealership. Hopefully the warranty process isn’t too bad now. Photo to show how many pipes there are. Also, it lives in front of the battery pack, pretty easy to get to but would be a pain to deal with all the hoses.

 

[Hasler]

Happy to report they honored the warranty claim with no fight. I mentioned I thought it was a warranty item. They performed the diagnostic and confirmed what I had said needed to be replaced and the fact it was under warranty. Was in shop only a few days. Thank you to the others who made this easy for me by complaining in the past.

 

[johnnyonetime]

Diverter valve update:
Got a $900 check from the dealership yesterday for warranty reimbursement. That’s what I paid them to install the part I supplied just before Christmas last year. They asked for the receipt for the valve I provided, not sure why that wasn’t included.
Nonetheless, many thanks to donteddy2005 for his extraordinary efforts to convince someone at Ford to do the right thing!

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