Cannot enter charging location and times after software update

[Marlene]

Hello. The latest software update to my 2023 Lightening wiped out my charging location and dates and times for charging in my Ford Pass app. When I went in to enter this information there were messages saying I can enter location after my first AC charging session. Same information for entering times for charging. I plugged in and charged to 90% then got into the app again. Still getting this message. App will not allow me to enter this information after completion. Recommendations on how to fix this?

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[Pioneer74]

Do it in the truck, not in the app. Only way I could get it to work.

 

[Zprime29]

Second doing it in the Truck, much more reliable than FordPass. Also, make sure you drive around the block if you haven't gone anywhere yet.

 

[Heliian]

Mine did the same, didn't show up the first time but a couple hours later worked normally through the app.

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