Dashboard screen died while driving

[jwb02]

Pretty scary stuff… anybody else had this happen? Been having SYNC issues since day 1 that have gotten progressively worse this week. Culminated in losing my entire dash screen at 70mph. Have re-started truck multiple times. Screen appears to be completely dead. Truck is a ‘23 Platinum built in Dec of ‘22.

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[TaxmanHog]

Straight to the dealer.

 

[Zprime29]

Yikes! I agree with Taxman, get that to the dealer. Sorry you got hit with a bum display.

 

[hturnerfamily]

I wonder if doing a master RESET from the other screen might be the 'reboot' you need to re-establish the driver screen. Or, try unhooking the battery for a little while, re-attach and see if a 'reboot' helps.

 

[sotek2345]

I am going to suggest a Sync Reset - press and hold volume down and skip track on the steering wheel.

 

[Ford Motor Company]

Pretty scary stuff… anybody else had this happen? Been having SYNC issues since day 1 that have gotten progressively worse this week. Culminated in losing my entire dash screen at 70mph. Have re-started truck multiple times. Screen appears to be completely dead. Truck is a ‘23 Platinum built in Dec of ‘22.

Hey there. I can look into your Lightning’s dash screen concerns on my end if you’d like. Will you send us a private message with your VIN and dealership info?

 

[Bwanapete]

Mine is a June ‘22 build. I have had this happen several times, sometimes when I really needed the reverse views. Sounds as if I need to contact the dealer but it is unlikely that they will have it happen. That is why I haven’t already contacted them . The screens come back to life in a minute or two.

 

[RickLightning]

Mine is a June ‘22 build. I have had this happen several times, sometimes when I really needed the reverse views. Sounds as if I need to contact the dealer but it is unlikely that they will have it happen. That is why I haven’t already contacted them . The screens come back to life in a minute or two.

Have you done the Sync reset as suggested?

 

[jwb02]

Hey all, thanks for the feedback. Yes, I’m very familiar with the Sync reset. That’s become a near daily occurrence w/ Sync-related issues. Unfortunately, it did not fix the dashboard issue last night along with several vehicle restarts, charging, etc. I don’t believe Sync is related to the gauge cluster…

However, the gauge cluster decided to work when I started the truck this morning and is functioning normally so far today. But given the other electrical bugs I’ve experienced over the span of my ownership, I don’t have much faith that it will stay that way… And believe me - losing your entire gauge cluster (speed, battery, signal and headlight indicators, etc) on the highway is a scary experience.

Either way, I’m actively engaged with Ford on a solution. Appreciate everyone’s help!

 

[Ford Motor Company]

Mine is a June ‘22 build. I have had this happen several times, sometimes when I really needed the reverse views. Sounds as if I need to contact the dealer but it is unlikely that they will have it happen. That is why I haven’t already contacted them . The screens come back to life in a minute or two.

Good morning Peter! I would be glad to help you out with these dead screen concerns. Just shoot us a direct message with your VIN and dealer name/location, and I'll get right on it. To send a private message, just click on our username and select "Start Conversation". Thank you!

 

[FBuyerAndHolder]

Post summary: My dashboard screen went blank yesterday. After a 150-mile drive home, the dashboard came back when I turned on the ProPower (PP) while a shopvac set to "on" was plugged into the rear seat's 110 volt outlet.

Details: Truck is a 2023 XLT ER with the Ford Power-Up 6.2.0. I have not yet had the battery sensor recall done.

We took a family day trip to a state park about 150 miles from home. I charged the truck up to 100% overnight before we left. We arrived at the park with around 50% charge left. While at the park we used the PP to recharge toy batteries and eventually the PP shutoff because the vehicle's charge had dropped too low. I changed the PP automatic shutoff point to a much lower setting (10% I think) and we continued to use the truck to charge the toy batteries.

Late in the afternoon I went to reposition the truck to a shadier parking spot. The dashboard did not turn on when I pressed the on button. I began panicking because I thought it was a 12-volt battery failure, but the truck shifted into gear and I was able to move it. My spouse and I then tried the various tricks (switching drive mode, pressing lower volume and skip track at the same time, etc) to restart the dashboard, but none worked.

I didn't try pulling fuses or disconnecting the 12 volt battery because I was afraid I would make things worse and leave us stranded there.

We then packed up and I drove 10 miles to an EA charging station where we added 36.0400 KWh of charge in 16.11 minutes. We tried the dashboard reset tricks again but it stayed dark. I then drove the remaining 140 miles home without a speedometer. The drive wasn't as bad as I thought it would be because I was able to set the cruise control after my passengers confirmed our speed using their cell phones.

As the sun went down and it got darker outside, I could see that the dashboard's screen was actually a dark grey like it was turned on but not getting a video signal.

We arrived home with around 13% charge. After unloading the truck, I decided that I needed to vacuum out the interior before taking it to the dealer today. I grabbed my shopvac, plugged it into the rear seat's 110 volt outlet and turned on the Pro Power. I didn't realize that the vacuum's switch was set to "on" so when I turned on the Pro Power the vacuum immediately started sucking. At about the same time the dashboard screen came back on.

The dashboard is working fine today.

 

[PAndaemonium]

Since mine happened, sounds like this is super common and apparently a right of passage for owners. Every instance, the screen came back and never happened again

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