Does your Ford.com order status still "say complete purchase in progress" after delivery?

[vandy1981]

You took delivery within the qualifying window, regardless of clerical error you should get the bonus.

If life was fair you would have had your truck two months ago . My dealer marked my truck "sold" on 7/26/22 even though we actually bought it on 6/28/22. I'll see if @Ford Motor Company will help make it right.

Sponsored

 

[Rob G]

Mine does after picking up this am.

 

[illusion86]

Mine doesn’t and I picked it up last week!

 

[rdr854]

Irrespective of the tracker, what is the RDR or warranty in service date for the truck? The dealer could have reported it late, or otherwise fat-fingered the sale/in service date. I would expect that Ford would be looking at that rather than the date that the dealer reported the sale.

 

[rlbussard]

In doing our VIN experiment, I have noticed that all of the Final Prep trucks do not go to Delivered until about 7 days later. I believe Ford owes me the 250 extra KW and $500 gift card as well. They delivered my vehicle on June 9th and again on July 22nd, but I am pretty sure that Ford isn't going to send anything.

 

[vandy1981]

Irrespective of the tracker, what is the RDR or warranty in service date for the truck? The dealer could have reported it late, or otherwise fat-fingered the sale/in service date. I would expect that Ford would be looking at that rather than the date that the dealer reported the sale.

Good point--I hadn't thought to look at that. My warranty start date is 6/29/2022. The customer relations rep I spoke to over the phone said they could see evidence of delivery in June and they couldn't figure out why I had not received the EA credits, gift card and FCSP. They told me that I should have received an apology email explaining the credits in June. I was told that they opened a case and I should hear something from them within the next two weeks.

Either @Ford Motor Company wasn't honest about offering the inconvenience credits for every ER delivery prior to July 1, or their system for identifying June deliveries wasn't triggered for my truck because my dealer didn't report the sale until late July.

Sponsored