MountainAlive
Member
Just sent you a message with the VIN
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Your truck's modem is in fleet mode. You actually have TCU update 6.4.0 sitting in your queue right now, but your truck can't talk to the mothership to accept it. You need to take it to the dealer to have them properly activate the modem and put it in retail mode instead of fleet.Just sent you a message with the VIN
Well, if they can't see that it is in fleet mode on their side, then they need to get their eyeballs checked, because this is painfully obvious in PTS which they have access to. PTS is a website Ford and dealers use to pull certain info on vehicles and this is one of them. I will send you a screenshot showing the VIN so you can have something to show them, but they have the same access I do.Thanks for confirming this!! What is this screen you shared? Some kind of dealer tool? I'll try this route with my dealer again, but last time they said it was "fleet" and only I could undo this by calling Ford. And when I called Ford they said they don't see it as a fleet vehicle on their end. As for the OTA trigger time out - is there a way a dealer can do this update for me manually if I miss this April 23rd date?
I dealt with this issue for months!! I had to keep pressing the issue with Ford Pass and Ford Fleet. There was a thread on here that helped me navigate through the prompts. Good luck and keep pressing the issue. You may have to call more than once. Also, the dealer couldn’t help me.Resuming this thread a bit. I recently bought my Lightning last month and I have not been able to activate FordPass. It’s been a journey of back and forth between the dealer and various Ford support people I’ve talked to. I’ll try the email address and the phone numbers listed in this thread to see if they can help.
When I look at my screen for “connectivity” and then under “connected vehicle features” it says “telematics” and the toggle switch is on and it has a lock icon on it. The trouble is that Ford support is telling me the modem hasn’t been heard from at all in a couple months. And when I brought it to the dealer shop they said its fleet locked and only I can request that be removed. Ford support is saying only the dealer can reset the modem. I’m stuck in the middle.
I wonder if my truck was in fleet mode at one time, then the modem stopped communicating, and now it’s “stuck” in this fleet mode state. Anyways it’s super frustrating and I’ve tried the battery terminal pull and the fuse pull and neither worked.
I guess it’s back to the dealer again sigh.
Thanks for the encouragement on this. So in the end this was solved without having to have a technician touch the truck in your case?I dealt with this issue for months!! I had to keep pressing the issue with Ford Pass and Ford Fleet. There was a thread on here that helped me navigate through the prompts. Good luck and keep pressing the issue. You may have to call more than once. Also, the dealer couldn’t help me.