My turn - won’t charge past 83%

[TwentyTwentyThree]

2023 ER Lariat - 32,000 miles.
I can set it to anything above 85%. Charging stops at 83% and shows 100% charged in the ap.

Local does dealer won’t authorize rental until it is diagnosed which may not even be the same week it is dropped off. @Ford Motor Company please help.

Forum - thoughts?

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[bmwhitetx]

Despite showing 100%, does it almost immediately drop back to 83% when you turn it on?

If so this is what mine did when a module failed. See my saga here. I apparently drove it for a couple months with a bad module but since I only charge to 85% I didn’t notice until I tried to charge to 90%+.

 

[bmwhitetx]

Besides my post see similar issue here that was also a bad module.

Make sure the dealer knows about this SSM. I left a copy in the truck for the tech and gave another copy to the Service Advisor. This error does not throw a relevant code.

 

[F150ROD]

You, bad module. From my experience, they will be able to get the module pretty quickly but then the actual repair will take a while if there are no techs available. Your best bet is to get the EV line involved to speed up the process. Good Luck.

 

[gbuydos]

Mine is giving funky stuff too. Yesterday only charged to 55%, then gave charge fault warning (vehicle and app). This morning it had charged to 90% (normal), and only had charge fault on app, not vehicle.

 

[TwentyTwentyThree]

Despite showing 100%, does it almost immediately drop back to 83% when you turn it on?

If so this is what mine did when a module failed. See my saga here. I apparently drove it for a couple months with a bad module but since I only charge to 85% I didn’t notice until I tried to charge to 90%+.

This. Exactly this. Tried charging to multiple levels. Ap always shows 100% state of charge then I start driving and it goes to 83%. I have an appointment scheduled, hoping Brian can come through with some type of loaner and quick turnaround help. Will update here.

 

[FloridaMan655321]

Well that certainly sucks, but the good thing is it’s relatively known for 22-23 models. From the time lurking on this forum it seems a good amount of people will just have to replace the one module and then be good for a long time. I have seen a few have more than one module, but I don’t think it’s that common.

 

[TwentyTwentyThree]

I found out by accident. I had to charge to 100% the other day, set it and only saw 83% when I got in. Didn’t think anything of it. Tried again. Same result, I hope @Ford Motor Company can assist.

 

[chl]

That is really bad service from that dealer - no others nearby?

Ditto the bad module symptoms/likelihood.

Under 100K miles and 8 years you're covered with repair/replacement.

Contact Ford directly about a loaner and complain about that dealership, fwiw.

 

[TwentyTwentyThree]

I’m hoping that ford reaches out via the forum. This a first ford, first truck, first EV for me. I am still hopeful that I can add a ton of miles to it post repair. Bummed I can’t be that “I’ve had zero issues in the last 100k” guy.

 

[chl]

I’m hoping that ford reaches out via the forum. This a first ford, first truck, first EV for me. I am still hopeful that I can add a ton of miles to it post repair. Bummed I can’t be that “I’ve had zero issues in the last 100k” guy.

I hear ya.

I'd recommend you call the BEV team at Ford right away!

The numbers I have for the BEV Hotline: 1-866-631-3788, or 800-392-3673, 571-831-5352
Never called them myself, not sure those are still the right numbers.

 

[Ford Motor Company]

I’m hoping that ford reaches out via the forum. This a first ford, first truck, first EV for me. I am still hopeful that I can add a ton of miles to it post repair. Bummed I can’t be that “I’ve had zero issues in the last 100k” guy.

Sending you a message now!

 

[TwentyTwentyThree]

Thank you Brian. I am really grateful for you reaching out.

 

[Sam_oceans]

2023 ER Lariat - 32,000 miles.
I can set it to anything above 85%. Charging stops at 83% and shows 100% charged in the ap.

Local does dealer won’t authorize rental until it is diagnosed which may not even be the same week it is dropped off. @Ford Motor Company please help.

Forum - thoughts?

I had the same problem but found that if I name the charger ('Home' for example), and start a charge I can then use the slider to put the demand charge wherever I want it - On the Ford App.

 

[TwentyTwentyThree]

I had the same problem but found that if I name the charger ('Home' for example), and start a charge I can then use the slider to put the demand charge wherever I want it - On the Ford App.

Yes. This is a different issue. I can toggle the switch to any percentage past 80% - truck will not charge past 83%. After spinning for a bit, it’ll say 100% charged.

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