Lytning
Well-known member
@Ford Motor Company,@Ford Motor Company and its Engineers,
A formula for Customer Satisfaction: CS = D/E
CS is Customer Satisfaction, D is Delivered, E is Expected
<1 is Dissatisfied
1 is Satisfied
>1 is Delighted
Aim for Delighted and you will thrive.
Thank you very much for promptly acknowledging my post.
Regarding this formula ... think of the CS improvement that Ford can realize with a D of 12 volt battery SOC display to us owners, who have repeatedly asked for it for the past 3-1/2 years. (Note, the E is a constant, so an increase in CS is directly proportional to an increase in D).
If Ford really wants to improve CS, produce a D of a dependable 12 volt battery (again, the E is constant and CS is directly proportional to D). In our $50,000 to $100,000 magnificent vehicles, the 12 volt battery is unquestionably the weak link. When the 12 volt battery does not work, none of the other $50,000 to $100,000 parts work. Out of all things that could be the weak link, the 12 volt battery has got to be one of the least expensive to remedy.
Now, if Ford REALLY wants to improve CS, produce a D of 12 volt SOC display AND a reliable 12 volt battery. Many of us would be DELIGHTED as customers.
I could make myself available as a "1099 employee" for Ford.
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