How do you define "Hard Reboot"? Is it hold Power and Forward Seek buttons?I received 3 OTA updates in 1 week. I had no updates at all in 2021. I learned 2.3.0 was rolling out and was disappointed the ‘latest and greatest’ Ford pushed down was several months old upon install. That led me to tinker with Sync 4 more. It may be a coincidence, but the more I sent negative feedback to Ford about updates not working in Sync 4's embedded feedback menu, the more updates I received
Results:
January 11, 2022 - OTA 1.4.0
January 14, 2022 - OTA 1.7.0
January 18, 2022 - OTA 2.1.0
February 01, 2022 - OTA 2.1.1
My Routine:
Reasoning:
- Manually hard reboot the APIM twice after each successful install.
- Disable WiFi after uploading Sync 4 feedback since WiFi turns itself on and auto-connects.
- Reset the scheduled updates feature to occur within 2 hours every time I park overnight.
- Enable WiFi > Sync 4 > General Settings > Send Feedback > Software Update > Wireless Update Not Working > Submit > Wait > Disable Wifi
- Set Parking Brake on.
- I reboot the APIM twice because the APIM usually needs to be hard reset over the network twice for new settings to take effect. It’s as though there’s a process that hangs in the APIM and some coin cell battery is keeping something alive that needs a few kicks before it will work.
- Maybe a necessary port on my home router is closed, so I remove WiFi from the guesswork and let the TCU do its job. A hotspot subscription is not required. For better or worse, the telematics module will download and handoff updates to the GWM on its own whether you want it to or not.
- The scheduled updates feature in Sync 4 frequently resets itself to 00:00 with no days of the week selected regardless of what the Ford Pass App shows. I schedule them daily to occur the next morning when I park for the night.
- {Sync 4 > General Settings > Send Feedback > Software Update > Wireless Update Not Working > Submit} is usually when I get a Power Up update. It will spam the Ford Pass app with notifications to make pre-scheduled service appointments. It may be a coincidence that I'd get invites to schedule Sync 4 service appointments in Ford Pass at the exact same time OTA updates magically download, but there's nothing to lose and it seems to bring me good luck.
- In the workshop manual there's an indication that a parking brake check and no current DTCs are parameters for OTA updates to successfully execute so I’ve been setting my parking brake on even if it’s just parked on a flat road.
Differences I've experienced:
Notes:
- OTA 1.7.0 The PowerGenerator UI Element changed according to the change log. I didn’t see the change take effect until I hard reset Sync 4 twice in consecutive order even though the System version indicated 21146 Rev 145 the entire time.
- OTA 1.7.0 Sirius channel icons which wouldn't appear now load.
- OTA 2.1.0 Resolved black boarder appearing around CarPlay
- OTA 2.1.1 Allows cameras to be watched while driving after enabling other functions in the APIM and IMPA
- US vs Canada builds do not seem to be a factor for who gets which updates first at this time.
- With 2.1.1 the gasoline engine in the PowerBoost would not shut off under any circumstance until the ignition was cycled. Sync 4 will not tell you an update is taking place in real time. Sync 4 will show an update finished checkmark upon full ignition reset. So if you drive around all afternoon like I did wondering why your new hybrid truck is no longer a hybrid, this can be the reason.
- Sometimes when an update occurs the parking brake will self engage when parked.
If you have a Job 1 truck, have them take a look at TSB 21-2097. I had the deep sleep battery drain. That TSB fix is a gateway module reprogram and checking to make sure the doors align.
Sounds like you're on 2.3.0
