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SYNC 4 incessantly nagging “CarPlay is available…”

SunMar10

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We’ve had our Lightning a year and a half. My wife and I both have Apple iPhones. We’re usually both in the truck. Both phones have been connected to SYNC. Usually I’m driving, and my phone is connected and CarPlay is enabled.

Every couple of minutes there’s a banner message on SYNC saying “CarPlay is available on <wife-name>’s iPhone”. Sometimes it reappears almost instantly after disappearing resulting in a “flashing banner” effect.

For the driver, this is an annoying distraction popping up over and over. There are other important popups and banners that the driver needs to see e.g. to help navigate.

If I touch the little link in the banner then it connects her iPhone to CarPlay and disconnects mine… which is a problem when I’m using Apple Map in carplay for directions because now my map is not on SYNC.

There were times early on when she was driving and I was passenger and my phone was active for carplay but she’s using the SYNC navigation and listening to FM radio. In this scenario if I unlock my phone then my phone, via carplay, hijacks the SYNC display showing Apple Map (current location NO navigation), starts Apple Music playing the album that I was listening to while mowing the yard a few days ago.

We learned early on that only the driver should have Carplay connected. Apple iPhone CarPlay is like Highlander, "There can be only one."

Can’t SYNC and Apple just shut up about CarPlay? My wife and I are generally tech savvy and smart enough to use the menu to force the phone connection we want. After a year and a half we don’t need constant reminder banner popups that a different phone from the one currently active via CarPlay is also capable of connecting via Carplay.

This banner is a “beginner” features that some engineer ["The Inmates Are Running the Asylum"] put in for SYNC/CarPlay newbies. Like all beginner features, the need disappears just like a person’s lap disappears when they stand up on their own two feet. Like nearly all beginner features, it is annoying as soon as the “new” wears off.

There are multiple paths to get to the phone list from the main SYNC screen. We all had to go to the Phone List to add our phone the first time we got the truck. We can readily use the phone list to swap which phone is connected via Carplay when we switch drivers. We don’t need incessant banner reminders that the other phones in the vehicle are Carplay available.

I say, "CarPlay, I know what to do. Leave me alone. Stop nagging."
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GDN

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I've got my own complaints about CarPlay and integration, to the point where I just gave up on wireless and plug in each time. While using wireless though I never saw or experienced what you describe and we also have two iPhones both paired with the truck. What version of Sync are you running? Ever had an update? Same behavior before and after an update?
 
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SunMar10

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Yeah... I've considered just disabling CarPlay. But I like getting into the truck to go to an appointment and the destination is offered in the CarPlay map because it's in my calendar. I don't have to fiddle with Navigation to enter the destination.

Now that you mention your usage, I think the banners start when my wife plugs her phone in to charge when we are out and about.

If the "CarPlay is available..." banner is triggered when the iPhone is connected to charge, then the "nag" should have a one time per incident yes/no button or a "Dismiss" button.
 

daczone

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I've got my own complaints about CarPlay and integration, to the point where I just gave up on wireless and plug in each time. While using wireless though I never saw or experienced what you describe and we also have two iPhones both paired with the truck. What version of Sync are you running? Ever had an update? Same behavior before and after an update?
Agreed... 2024 Lightning and the worse mobile experience sync ever. Bluetooth drops my calls OFTEN. It's so annoying. Sometimes Carplay can't find my phone. Never had these issues with my 2020 Ranger, so I know Ford can make it work. Did they get a deal on defective chips?
 

trev5150

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I had terrible sync issues between my phone and truck for years until quite recently when a few updates seemed to land in a cluster.

Additionally, when I got my truck I was a two-phone guy - I had my personal iPhone 14 Pro Max and work iPhone 12. The fight between them was annoying and I quickly learned to un-pair my work phone from the truck.

The sync system sucks at running two phones simultaneously.
 

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rugedraw

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Yeah... I've considered just disabling CarPlay. But I like getting into the truck to go to an appointment and the destination is offered in the CarPlay map because it's in my calendar. I don't have to fiddle with Navigation to enter the destination.

Now that you mention your usage, I think the banners start when my wife plugs her phone in to charge when we are out and about.

If the "CarPlay is available..." banner is triggered when the iPhone is connected to charge, then the "nag" should have a one time per incident yes/no button or a "Dismiss" button.
Try having her phone plugged in to charge by using the charging ports in the center console that are charge only instead of the ones in the dash.
 
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Charge_Rob

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This sounds like when I had a faulty USB cable and it was intermittently connecting to the phone.

The prompt is triggered once, when an iPhone (or a similar Android Auto prompt if an Android) is plugged in - I do this *all* the time with one iPhone wirelessly connected to CarPlay and the other (work) iPhone charging via the USB port in the console. I only get one pop-up per drive...

...other than the one time where my cable was frayed - then I got it all the time, but the phone also stopped and restarted charging at that time. Replaced the cable, problem solved.
 

B177y

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I did the same as @GDN , except I use Android Auto. The wireless experience was slightly unreliable at best, and sometimes unusable at the worst. I turned off wireless projection and just plug in to the sync port on the dash with a new USB 4 cable. My passenger uses the charging port from the center console. Everything is 100% reliable now.
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