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[Scorpio3d]

Well, I got another update from Bob. The module they replaced on Monday was not a battery module. It was the HVJB (which I thought they had already done on Friday, that's why I thought "replaced the module" meant they replaced a HVB brick). So that sucks, but I guess TaxmanHog was right on the money.

Bob says they are waiting for some one-time use components. No word about replacing the HVB module(s) or resolution of the U0312 code, so I need to follow up with Bob.

One thing I like about Bob: He's fairly proactive about reaching out. Some people it feels like pulling teeth to hear from them.

One thing I wish Bob would do differently: It sure seems like a lot gets lost in translation between whatever is happening in the shop and what Bob tells me, and I seem to always have to follow up with clarifying questions.

I tried reaching out to the EV team by DMing the @FordMotorCompany account, but no word yet. In the meantime I'm just watching Munro Live to learn more about the HV system.

Here is a link to the BEV info:
https://www.ford.com/help/24-7-live-support/

Hope that helps! Keep us updated and good luck!

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[MaintGrl]

Here is a link to the BEV info:
https://www.ford.com/help/24-7-live-support/

Hope that helps! Keep us updated and good luck!

Thank's Chris for the link, I've added it to my Excel "Lightning Charge" spread sheet for future reference...

 

[LiteNing]

Well, I struck out with the EV team (but I do appreciate the tip, @Scorpio3d!). Diagnosis is up to the dealer, and it is on the dealer to reach out to Ford for tech info. The only thing the BEV team can offer is info about transferring the truck to a different dealer. Right now I don't want to go that route for the following reasons:

1. Changing horses in the middle of a race seems... not ideal. For several reasons. Obviously you expect people to follow the book, but the natural tendency is "oh, I'll need to open it up again tomorrow, so I'll come back and do that step then". If the transfer happens before they come back tomorrow, now you have the battery in an undocumented state and who knows if that step ever gets done. Additionally, I would expect the new mechanic to make their own diagnosis (more time), verify that the last mechanic didn't mess up anything (more time), and order parts (more time).

2. It's unclear what transferring does to warranty payments. Would Ford cover the warrantable work, including diagnosis, Sunnyvale has done so far (even though the truck is not yet running), or would I be on the hook for that? Will they cover the same at a new dealership (even if they come to a different diagnosis and/or repeat steps)? Only the dealer can answer that question. Right now, the very most coming out of my pocketbook is the 12V, and everything else is warranty (or dealer pay for the bed).

3. Until the truck is actually fixed, the only way to move it is on a flatbed. I have a feeling the transfer process is a PITA (I think I'd want to be there on both ends).

If this drags out long enough there will be a point where I change my mind on transferring. Not sure where that point is, but we're not there yet.

Got another update from Bob: He says the remaining parts came in.

 

[Whammy Bar]

Well, I struck out with the EV team (but I do appreciate the tip, @Scorpio3d!). Diagnosis is up to the dealer, and it is on the dealer to reach out to Ford for tech info. The only thing the BEV team can offer is info about transferring the truck to a different dealer. Right now I don't want to go that route for the following reasons:

1. Changing horses in the middle of a race seems... not ideal. For several reasons. Obviously you expect people to follow the book, but the natural tendency is "oh, I'll need to open it up again tomorrow, so I'll come back and do that step then". If the transfer happens before they come back tomorrow, now you have the battery in an undocumented state and who knows if that step ever gets done. Additionally, I would expect the new mechanic to make their own diagnosis (more time), verify that the last mechanic didn't mess up anything (more time), and order parts (more time).

2. It's unclear what transferring does to warranty payments. Would Ford cover the warrantable work, including diagnosis, Sunnyvale has done so far (even though the truck is not yet running), or would I be on the hook for that? Will they cover the same at a new dealership (even if they come to a different diagnosis and/or repeat steps)? Only the dealer can answer that question. Right now, the very most coming out of my pocketbook is the 12V, and everything else is warranty (or dealer pay for the bed).

3. Until the truck is actually fixed, the only way to move it is on a flatbed. I have a feeling the transfer process is a PITA (I think I'd want to be there on both ends).

If this drags out long enough there will be a point where I change my mind on transferring. Not sure where that point is, but we're not there yet.

Got another update from Bob: He says the remaining parts came in.

Wait 30 days, then transfer it back to Ford as a lemon. The beauty of buying CPO in CA....

 

[LiteNing]

Wait 30 days, then transfer it back to Ford as a lemon. The beauty of buying CPO in CA....

Ultimately I'd prefer not to have to go that route, but yea that seems simpler than a dealer transfer.

Great news? Another update: Bob says my truck is ready for a road test on Monday. Does that mean they only had to replace a HVJB and not a battery brick? I guess I'll find out in due time.

Between that and the BCM-24.5.1 OTA... I am seriously looking forward to getting the truck back. I assume the body work will take more time, so that day probably won't be Monday though.

 

[LiteNing]

Probably should have known it was too good to be true...

The FordPass app was showing 0% SoC over the weekend (but 230 miles estimated range). Early this morning I got a series of notifications: Charging Error, Pro Power nearing reserve setting, and Pro Power overloaded. It currently shows 20% SoC with 50 miles estimated.

More news from Bob: They tried leaving it plugged in over the weekend. After more testing this morning the battery health report indicates something wrong with the battery and they are reaching out to Ford engineering again.

I felt like we were so close... argghh.

 

[alexose]

Couldn't help but notice that you are running into potential HVJB issues at 41k mileage. My symptoms are a little different, but I'm wondering if our trucks share a same faulty part...

 

[LiteNing]

Couldn't help but notice that you are running into potential HVJB issues at 41k mileage. My symptoms are a little different, but I'm wondering if our trucks share a same faulty part...

Those symptoms are pretty different. I did not have the yellow wrench icon, nor the relay clicking. I definitely would have noticed clicking like that because I stuck my head in the frunk twice while getting it to the dealer.

I suppose a bad HVJB could present with different symptoms. Right now, I suspect that my truck just has one or more faulty battery modules, and that the HVJB was never the problem in mine. I can't prove that. It's just my gut feeling based on the symptoms.

I'll write more in your thread.

Edit: Also, the 12V on my truck was fine before it went on the flatbed. I keep an old Fluke 73 under the frunk floor, with all my charging cables. The flatbed driver also brought the kind of jump pack which displays voltage when attached. I don't remember the exact reading but it was in the mid-12's, so not notable.

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