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A few weeks ago, I had an Eibach Lift Kit that leveled my Lightning done at my local suspension shop. When I picked it up I quickly knew something was wrong as my truck was significantly lower. Leveled but lower. The suspension shop followed all the instructions and they were great. I didnt tell them I was lifting or lowering, just paid to have the suspension kit installed. The problem came down to miss-labeled spring boxes, as the Eibach kits use the same struts/shocks regardless of the springs. I contacted Eibach explaining the situation and they immediately realized the mistake and they shipped me new springs. They also agreed to re-imburse me for the second install costs. I had the new springs installed and sent them the receipt. It took less than 2 weeks and they sent me a check. Eibach has earned my trust, what could have been a really bad situation they claimed responsibility and made it right. PS the LIFT kits is amazing and really transforms the ride in a positive way.
Pics are lowered and lifted.
Pics are lowered and lifted.
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