CSP 25B08 - Trough assembly replacement and repair

[Shmoe]

Called to schedule this today and was first told that they will only repair it if it is actively leaking. I pressed and then they said they could do it without a leak. They also said that 1 of the 3 parts they need to order are on backorder and not available. So I guess I will check back in later.....

Has anyone gotten this done?

I bought a new 24 Lariat on 6/27, and they were mentioning if i wanted to wait for delivery due to a service bulletin with the sunroof.

They offered to do a car swap from my house for it if I took delivery, so finally the parts are in and I'm scheduled on 7/28.

Until this dropped in the app I really didnt know the full extent of the issue whatsoever but they did.

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[rdr854]

This CSP is only for 2024 trucks manufactured between March 4, 2024 and June 28, 2024.

 

[sean7512]

This CSP is only for 2024 trucks manufactured between March 4, 2024 and June 28, 2024.

Which mine is...I got the mailed letter and it is in FordPass.

 

[Shmoe]

I just got my truck back from this CSP as well as a dc fast charging fault (actuator pin failed).

The invoice lists:

1 x ML3Z-1654022-B Water Trough
2 x FL3Z-9929024-AK Coat Hook

 

[cyrus831]

Had a dealer pick up the truck, and wrong parts came in for the lightning CSP 25B08. The dealer originally said it was going to take 2 days to repair but now estimates it will take a whole week after the parts come in at the end of next month. My question is for those that did get the repair, is how long did your repair take? If it really is a week then I am asking for a courtesy car.

I had the repair done on 10/17 by Frontier Ford in Santa Clara, CA. They did both the "Trough assembly replacement and repair" and the "Replace floor console gsm" Customer Satisfaction program items. They picked my truck up around 9:30am and provided me a Lyft ride to the dealership around 3:00pm the same day.

 

[Bigisland Guy]

I had the repair done on 101/17 by Frontier Ford in Santa Clara, CA. They did both the "Trough assembly replacement and repair" and the "Replace floor console gsm" Customer Satisfaction program items. They picked my truck up around 9:30am and provided me a Lyft ride to the dealership around 3:00pm the same day.

Thanks so much, I still didnt get it fixed no call backs from the Performance Ford dealer. I think I will go back to my original dealer Colley Ford who gives better service. I appretiate the knoledge that it can be done in less than a week.

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