Ford Replaced my Entire Leather Interior

[FordTough98198]

Bit of a story here, so buckle in.

For reference I have a 2022 Platinum from one of the first rounds of trucks built.

About 2 years into owning the truck I started to notice that the black "suede" material that is used as an accent color was bleeding through the white leather on my Platinum truck (the black and white interior). See photos of the offending bleeding. I've posted one of a front seat and one of a rear seat. I took it to my local Ford dealer and they needed to have a detailer make sure it wasn't some sort of "transfer" from my clothing. Mind you this was happening on all 4 seats at every corner where the black suede and white leather overlapped. I have had a person in the passenger seat a handful of times and in the rear seats even less.

My truck is now almost 3 years old (will be in June) and has 7400 miles on it - so it's not like it's been used and abused. This thing is pampered. I have never had any liquid on the seats other than a damp cloth to wipe them down when I wash the truck. Well, needless to say, the detailer confirmed it was not transfer. So the dealership initiated a warranty request with Ford and after about 2 weeks, the decision came back that Ford would cover the entire leather interior and replace it. This was in August of last year.

Fast forward to a couple weeks ago, and my interior has finally been replaced (it took a while because, ironically, the first two sets of leather that arrived at the dealership had the same issue happening to them - having never been installed on a truck!). At long last a good set of leather came in and the dealership performed the install. The leather looks perfect! I just wanted to post a good story here because I am super thrilled that my dealership went to bat on this issue for me and got a resolution. If you're in the PNW, Bowen Scarff Ford is top notch.

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[Athrun88]

Good to see and hear some good news once in a while. Good on the dealership/Ford in doing the right thing as well.

 

[Robocop]

These owners' boards are typically filled with whining and bellyaching directed at the manufacturer for various issues and annoyances but rarely do we get to see stories like this where the company did right by the owner/customer and the owner/customer is mega happy with how everyone involved handled it - dealer, representatives, manufacturer, suppliers/other third parties.

So good on you for sharing this and I'm happy for you this eventually worked out. It had to have been frustrating dealing with the two other dud sets of material and also to have to wait a full year for it to be completed. To be honest I have noticed this problem with my truck - and it is clearly a materials issue because it is clearly visible in the area between the two spots where the headrests insert which is far away from where any bums would go.

could you post up some pics of the finished result? you can't tease us like this and not post up some pics!!!

edit: added my pic

 

[FordTough98198]

These owners' boards are typically filled with whining and bellyaching directed at the manufacturer for various issues and annoyances but rarely do we get to see stories like this where the company did right by the owner/customer and the owner/customer is mega happy with how everyone involved handled it - dealer, representatives, manufacturer, suppliers/other third parties.

So good on you for sharing this and I'm happy for you this eventually worked out. It had to have been frustrating dealing with the two other dud sets of material and also to have to wait a full year for it to be completed. To be honest I have noticed this problem with my truck - and it is clearly a materials issue because it is clearly visible in the area between the two spots where the headrests insert which is far away from where any bums would go.

could you post up some pics of the finished result? you can't tease us like this and not post up some pics!!!

edit: added my pic

Of course I will once I get it out of the garage into some light! It's definitely a materials issue. The main advice I have when approaching your dealer is a cool head. I simply took in my evidence, calmly said a 90+ thousand dollar truck shouldn't have this issue with this low of miles and the service guy was like "yea, I'd be upset too." The process is not up to the dealer though, they have to get Ford approval and that took a bit of time, but the photos and the information from the detailer is what they used to get the replacements.

 

[Robocop]

Of course I will once I get it out of the garage into some light! It's definitely a materials issue. The main advice I have when approaching your dealer is a cool head. I simply took in my evidence, calmly said a 90+ thousand dollar truck shouldn't have this issue with this low of miles and the service guy was like "yea, I'd be upset too." The process is not up to the dealer though, they have to get Ford approval and that took a bit of time, but the photos and the information from the detailer is what they used to get the replacements.

thanks for your swift response. I'm not suggesting I'm going go to go through with this, or that I have the stomach for it actually, but it is something I noticed when I took delivery and thought was odd for sure. It is good to know there are others out there in the same position. It is a shame and seems like a bit of a waste but on the other hand it doesn't look great either..... I'll wait for your pics and then I'll have to think it over (haha).

 

[Henry Ford]

Mine has bleed through. Probably won't do anything about it since I literally detailed my truck today and didn't notice it.

 

[Victorog]

It actually happens to all platinum trucks. It was the same situation with mine as well. I actually have a bigger problem with my driver seat lower back changing color at about 5000 miles, The seat cover has been on back order for 6 months now,

 

[FloridaMan655321]

Glad OP got a resolution.
I have owned leather in the past and no way would I own white or any light colored leather. Lightest I had was red in a BMW.

 

[Henry Ford]

Glad OP got a resolution.
I have owned leather in the past and no way would I own white or any light colored leather. Lightest I had was red in a BMW.

In addition to my Platinum Lightning my wife has a Navigator with a "Chalet" interior. Yeah, white as snow...our oldest kid is 10. YOLO!

 

[FastMover]

I've also noticed this on my Platinum for the past year or so. Thanks for the write-up

 

[Lytning]

@Ford Motor Company should market this as a Feature ... "A soothing color transition step to soften the harsh contrast between the black and light tan leather interfaces."

Then, I would be impressed and feel good about it.

 

[CD4TNF]

Great report. Glad you got a good resolution.


Thought I saw some color bleed on mine, will have to check closer.

 

[FordTough98198]

Glad OP got a resolution.
I have owned leather in the past and no way would I own white or any light colored leather. Lightest I had was red in a BMW.

I tried to convince them to replace with all black but they were real resistant to that idea. Warranty work has to follow as-built protocol I guess.

 

[majerus]

I have had a case open with fords executive team for over a year and 3 months for this same issue. My truck has been at the dealer multiple times when they ship new covers. After the 3rd set of covers did the same thing before they even installed it Ford is now holding off on replacement.

As i have been told, and all my convos are recorded Ford is redesigning the covers. Any covers, put on will have the same problem. Awesome you got this replaced, however I would still suspect it will be a problem. My last call with ford was 2 weeks ago.

My dealer kinda left me to figure this out on my own, basically being helpless.

 

[Victorog]

It would have been easier in my opinion if they changed it to black leather covers as an option. I would totally take that.

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