Old Aviator
Well-known member
I had been with USAA for all my insurance since I bought a 66 GTO Convertible in 1968 while I was in flight school. About 10 years ago they cancelled insurance on one of our homes in Florida because they decided that would only insure 1 home. Then their premiums on that home became so exorbitant when I was able to compare them to the policy cost on the home they dropped, I canceled the USAA policy and saved several thousand dollars a year in the process. Last year when I went to add my Platinum to the 3 vehicles I already owned they wanted a $11,000 annual premium. At that point I decided enough is enough and did a little shopping. Liberty Mutual quoted and provided the same coverages for $6,600 a year. I have cancelled all my auto and home owner insurances with USAA and just got my $7k subscriber account refund. They have lost their way. They are simply no longer even close to competitive. I have challenged them as to all the expansion they have made to offer insurance to everyone who walks thru the door rather than low risk pool of military officers they were founded on. The response was these are different pools and your rates be based on the pool you are in which may be true but when it gets to the top of that mountain the entirety of the organization dictates the returns that must be generate across the organization and the overhead is spread in equal values the officer pool is most certainly paying for multimillion dollar ad campaigns and l would think losses are shared over all entities as a part of the overhead. For 50 years when I got a call from an insurance company and said I was with USAA they would thanks and hang up. If you get that call you may want to listen to what they have to say.
Yes this is a rant USAA has lost their way and it’s a tragedy since for most of my life they were simply the best in the business now, at best, they are mediocre. And even worse they don’t seem to care.
Yes this is a rant USAA has lost their way and it’s a tragedy since for most of my life they were simply the best in the business now, at best, they are mediocre. And even worse they don’t seem to care.
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