Level 2 Charging Fault

[Walle1jm]

I’ve come across an issue with Level 2 charging within the last 48 hours and I’m getting a charging fault and red ring indicator at the charge port anytime I try and level 2 charge.

I feel like this issue happened after the recent software update I received on Saturday, but can’t say for sure. The software update was PU0306-BCF-DET. I’ve tried multiple different level 1 and level 2 chargers with the same issue, here at home and even the level 2 charger at the local dealership (Clipper Creek) today and the Ford mobile charger.

The truck can DC fast charge fine for now, I tried that last night at a local Electrify America station. I first thought maybe it was a heat issue, it has been warm and muggy here. But overnight it rained and cooled off and still have the same issue.

I’ve called/gone to a few dealers around here but getting abysmal service and expected times they can look at it (3-4 weeks). I’ve even called the Ford customer center and they did what they could but still unable to get a service appt this week. I have a planned roadtrip coming up so it’s a bit annoying as I was planning on L2 charging at my destination.

I feel/hope it’s a quick code that can be cleared or reset but not looking like I’ll have much luck with the local dealers.

Has anyone else ever had this issue and have a solution?

Sponsored

 

[Tomwilli2025]

Sounds like the onboard charger is out to me. Hope someone else has an idea for you.
Sorry

 

[Pioneer74]

I thought we covered this in the other thread.

It sounds like either the temperature sensor in the charging port or the onboard charger is bad. Your current plans for charging at your destination will probably not work and you shouldn't count on them.

You need to have your dealer run the codes and diagnose the problem to fix it.

 

[Walle1jm]

I thought we covered this in the other thread.

It sounds like either the temperature sensor in the charging port or the onboard charger is bad. Your current plans for charging at your destination will probably not work and you shouldn't count on them.

You need to have your dealer run the codes and diagnose the problem to fix it.

Thanks - just trying to get an idea if others have had this problem. I’ll have to plan on DCFC for the trip in this case.

 

[Pioneer74]

Thanks - just trying to get an idea if others have had this problem. I’ll have to plan on DCFC for the trip in this case.

I've seen the red ring fault a lot on the Mach-E forums. A lot of people had the temperature sensor problem and needed a new charging port and harness.

DC charging bypasses the onboard charger, so that is the other possible problem.

You could run it by Autozone or someplace else with a code reader to get the code number. From there you will know exactly what is wrong.

 

[Walle1jm]

I just remembered I had an old scanner from one of my previous cars. I turned the truck on and hooked it up and it’s not showing any codes. I’m not too familiar with these things but I do believe this code reader is pretty old. I’ll give your Auto Zone idea a try.

 

[The Weatherman]

I just remembered I had an old scanner from one of my previous cars. I turned the truck on and hooked it up and it’s not showing any codes. I’m not too familiar with these things but I do believe this code reader is pretty old. I’ll give your Auto Zone idea a try.

Here you go!

https://www.f150lightningforum.com/forum/threads/unable-to-charge-dtc-u0293.14682/post-322966

 

[rdr854]

Yesterday, with the temp around 90 degrees, my truck kept pausing its charging. I had it hooked up to a Ford Charge Station Pro at 80 amp. The first time, the ring on the truck had turned white and the charge station was flashing orange. When I unplugged the truck and plugged it back in the light on the ring and the charge station both turned blue. Periodically thereafter, the Ford Pass App would say that the truck was no longer connected, but when I went outside, the LEDs were blue.

 

[Walle1jm]

I was able to obtain a BLE OBDII diagnostic tool and used the Car Scanner app to run all DTC while the truck is running and the charging fault error popped up. Not really getting a lot of info from this unless someone knows otherwise (see screenshot). Anything I’m doing wrong while running DTCs? I’m new to this.

Dealer can get me in to have it looked at in a few weeks here. Thankfully DCFC works fine and no other issue with the truck but pretty sure it happened after the 23-PU0306-BCF-DET update loaded last Saturday for me.

 

[Walle1jm]

I was able to get the vehicle to my dealer for diagnosis, should hear back within the next few days and will post results here.

 

[Walle1jm]

Talked to the dealership today and I think they said there was a “B” category code that doesn’t show up on normal code readers such as the one I had? I could have heard them wrong.

Either way, they ordered the onboard charger and believe that’s the culprit and it will be delivered in a few days and they will go from there.

 

[FinsNBolts]

This is a very interesting thread because I have recently been experiencing a charge fault with the lightning. I have a very similar issue as you, but the issue is that it happens with only one charger.

My office has two lightnings. We have had the same office charger (A reliable Clipper Creek charger) and it has charged both of the lightnings fine. However, recently this charger has been giving my truck a Charge Fault exactly as you describe. It won't charge. Sometimes if I leave it plugged in or remote start the car, the charger will start briefly and then fault. Totally bizarre.

I know the charger works perfectly. It charges my other lightning without any issues. Works perfect.

I have found a really strange workaround at the moment. If I go into the Ford Pass App and delete the location and preferred charge settings for the location, the charger starts working PERFECTLY to charge the truck. It charges exactly like it is supposed to. But, if I unplug to run an errand and come back, charge fault, charge fault, charge fault. But, if I delete the "previous location" again in the Ford Pass app, voila, it starts charging again. I can recreate the problem and solution nearly every time.

I hope your dealership gets it resolved quickly. I haven't taken mine to the dealership yet because the truck charges on other AC charges and it seems like it is something software related with the truck, but hopefully the Ford BEV team can figure it out.

 

[tls]

I have been having a similar problem since the most recent update. I have two Gen2 Tesla HPWC either of which will supply 64A.

They are at the same location so the truck does not distinguish between them in its charge settings.

Since the update a week ago, the truck will successfully charge off either of these chargers exactly once. At the next visit after that it will start/stop/start/stop charging in a cycle of about 15 sec (I can hear the contactors in the HPWC cycle) until eventually notifying me in the app that it is unable to charge and to try unplugging/replugging or contact service. Happens regardless of which of the 2 HPWC units and which of my 3 different 80A Tesla->1772 adapters I use. Probably needless to say I can charge my wife's car or any of our neighbors' various cars on either of these chargers with no problem.

Driving away and charging even briefly at another location seems to fix things - for one cycle.

I think one of the recent two supposed "DC charging" updates have broken AC charging somehow, and that there is some complicated interaction with the charge location history.

 

[TaxmanHog]

@Ford Motor Company
Post 12 & 13

Possible trend????

 

[Walle1jm]

@Ford Motor Company
Post 12 & 13

Possible trend????

I have an exec team contact who reached out to me I can liaise with for @Ford Motor Company with my dealership as needed but they weren’t able to get me in direct contact with their engineering teams on this.

Sponsored