24U14 Audio Control Module: New Recall?

[jobofly79]

I dont see any recalls listed for my truck however the Ford Advisor texted me that there is an active recall. Its called the 24U14 Audio Control Module ACM Software Update. Has anyone done this?

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[bmwhitetx]

Not technically a recall but an Update Prior to Sale.
Currently it is only for unsold vehicles, no letters will be mailed.

REASON FOR THIS PROGRAM
The vehicles involved in this program may experience a loss of audio and an “Audio off” message
displayed on the SYNC screen. This condition may be accompanied by Diagnostic Trouble Codes
(DTCs) U1A00-87 and/or U0184-00. Backup and warning chimes will continue to function normally.

 

[jobofly79]

Currently it is only for unsold vehicles, no letters will be mailed.

REASON FOR THIS PROGRAM
The vehicles involved in this program may experience a loss of audio and an “Audio off” message
displayed on the SYNC screen. This condition may be accompanied by Diagnostic Trouble Codes
(DTCs) U1A00-87 and/or U0184-00. Backup and warning chimes will continue to function normally.

Thanks for sharing this. I just spoke to the dealership and they are looking to see if it can be done by a mobile mechanic.

 

[bmwhitetx]

Thanks for sharing this. I just spoke to the dealership and they are looking to see if it can be done by a mobile mechanic.

The tech bulletin I attached shows it's a simple FDRS module update, less than 1/2 hour labor. Perfect for Mobile Tech.

Note the ACM module has been notorious for not updating in FDRS - it remains on the list after updating for many of us.

 

[DiveMan911]

Modification to my original post here. I've opted to start a new thread:
https://www.f150lightningforum.com/forum/threads/intermittent-no-audio.35573/

 

[sfringer]

Since receiving the SYNC-25.2.1.6.5.2 update on 5 March, I have had multiple occurrences of what you've described. I'll have a trip where audio works fine (using Android Auto). I get to my destination, turn off the truck, go about my business. When I return to the truck and start things up, my phone connects and audio looks to be work; as you mentioned, the time slider is advancing, skipping tracks works but there is no sound. Like you, I then noticed the power indication was off. Turned audio on, still no audio. I can then get to my next destination, turn off the truck, go about business, return, start truck, phone connects and audio is fine. It doesn't happen every day; but at least 2 or 3 times a week.
Prior to the referenced update, I have not encountered any issues with audio via Android Auto in the almost three years I've had the truck.

 

[Maineiac12]

AI does more harm than good in situations like this. Hope the dealer figures it out.

 

[DiveMan911]

Since receiving the SYNC-25.2.1.6.5.2 update on 5 March, I have had multiple occurrences of what you've described. I'll have a trip where audio works fine (using Android Auto). I get to my destination, turn off the truck, go about my business. When I return to the truck and start things up, my phone connects and audio looks to be work; as you mentioned, the time slider is advancing, skipping tracks works but there is no sound. Like you, I then noticed the power indication was off. Turned audio on, still no audio. I can then get to my next destination, turn off the truck, go about business, return, start truck, phone connects and audio is fine. It doesn't happen every day; but at least 2 or 3 times a week.
Prior to the referenced update, I have not encountered any issues with audio via Android Auto in the almost three years I've had the truck.

You may be onto something. All of this work yesterday...it seemed like it was a hard failure, and then I was driving home today and it came back on. Not when I initially started the truck, but after being on for a few minutes. Then...25 minutes later, it went out again. But...the GPS didn't go out this time.
So...seems more like a software bug than a hardware bug. Anyone else?

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