Class Action Lawsuit - Home Integration System

BillKreitzer · Apr 2, 2025

Yes, over $10,000.

Wattsgas · 2025-05-21T08:26:56-0700

Well this thread has been quiet. Had a Power outage Last night and as per usual the HIS did not provide power...even after button push dance around truck and what ever other spell I could think of at 2:30AM. The Ford power promise. New slogan, "Built Ford Tough to Figure Out.

RDeFran · 2025-05-21T08:36:06-0700

Same thing here. power went out, light went green, no power to the house.

ClevelandBeemer · 2025-05-21T09:17:18-0700

Wow! This is very concerning. I was just pricing out the HIS for my 2025 Lightning. At this stage should the HIS be avoided?

pullinggs · 2025-05-21T09:22:03-0700

ClevelandBeemer said:
Wow! This is very concerning. I was just pricing out the HIS for my 2025 Lightning. At this stage should the HIS be avoided?

I wouldn't touch that system, myself. Just get a transfer switch and an extension cord (that is basically how mine is set up).

Search is your friend.

BSmith1959 · 2025-05-21T09:44:20-0700

Please add me to the class action. I spent over $10K for this system and it has never worked. I've been trying to get Ford and Sunrun to fix it or refund my money and repair my house for nearly two years and they just tell me they are working on it. The system has only successfully transferred power a few times, always when the Sunrun tech was standing right there and had just spent hours dinking around with it. As soon as they left, and I went somewhere and returned, the system wouldn't reconnect. I've been told, by the Sunrun tech, that the problem is in a poorly designed bluetooth communication link between the truck and the charger. He said the range for the connection is too short to be reliable. He also said it was stupid because the plug has unused pins that should have been used for the comm link but they thought they'd be slick and do it with bluetooth. This system was one of the main reasons I bought the truck. I love the truck other than that, but their lack of attention to this has pushed me to the brink of filing my own independent lawsuit to get restitution.

RDeFran · 2025-05-21T09:48:04-0700

I am in it for almost 10K and it's just been a wall charger. It was over two years before it even talked to the truck.

Whammy Bar · 2025-05-21T09:58:03-0700

ClevelandBeemer said:
Wow! This is very concerning. I was just pricing out the HIS for my 2025 Lightning. At this stage should the HIS be avoided?

It should not even be a consideration IMO. You'll have better luck winning on lottery scratchers than getting that hunk of shit to work reliably. And when it doesn't work, the customer support is non existent.

bananaslug79 · 2025-05-21T09:59:02-0700

BSmith1959 said:
He said the range for the connection is too short to be reliable. He also said it was stupid because the plug has unused pins that should have been used for the comm link but they thought they'd be slick and do it with bluetooth. This system was one of the main reasons I bought the truck. I love the truck other than that, but their lack of attention to this has pushed me to the brink of filing my own independent lawsuit to get restitution.

This is really interesting and a possible out to get these systems reliable for us? I really hope Ford would be smart enough to repair the current systems with more reliable line communication instead of Bluetooth...

BSmith1959 · 2025-05-21T09:59:09-0700

pullinggs said:
I wouldn't touch that system, myself. Just get a transfer switch and an extension cord (that is basically how mine is set up).

Search is your friend.

You can't get as much power out of the truck using that method. What is the largest 240V plug amperage, 20A? 30A? Whichever it is, it isn't anywhere close to the 100A rating of the Sunrun gateway. My system is set up to power a 100A subpanel inside my house which would likely overload the pro power plug.

ClevelandBeemer · 2025-05-21T10:24:27-0700

pullinggs said:
I wouldn't touch that system, myself. Just get a transfer switch and an extension cord (that is basically how mine is set up).

Search is your friend.

That’s unfortunate. I’ve found many threads discussing the 240v 30a option. That said I’m not thrilled about it as I want a more seamless option (automatic backup) that’s not limited to 30a. It’s certainly better than nothing, but it’s more limited than I’d like for whole home backup.

MountainAlive · 2025-05-21T10:33:10-0700

Who knows how long it will take but there are some manufacturers that are coming to market with bi-directional chargers. Right now in MA where I live there is a pilot to start using these and the Lightning is listed as one of the few EVs that is capable/compatible. https://electrek.co/2025/02/28/massachusetts-launches-a-two-year-v2x-pilot-program/

https://enphase.com/ev-chargers/bidirectional

Maquis · 2025-05-21T11:03:06-0700

BSmith1959 said:
Please add me to the class action. I spent over $10K for this system and it has never worked. I've been trying to get Ford and Sunrun to fix it or refund my money and repair my house for nearly two years and they just tell me they are working on it. The system has only successfully transferred power a few times, always when the Sunrun tech was standing right there and had just spent hours dinking around with it. As soon as they left, and I went somewhere and returned, the system wouldn't reconnect. I've been told, by the Sunrun tech, that the problem is in a poorly designed bluetooth communication link between the truck and the charger. He said the range for the connection is too short to be reliable. He also said it was stupid because the plug has unused pins that should have been used for the comm link but they thought they'd be slick and do it with bluetooth. This system was one of the main reasons I bought the truck. I love the truck other than that, but their lack of attention to this has pushed me to the brink of filing my own independent lawsuit to get restitution.

There are no “unused pins” on a J1772/CCS combo connector.

pullinggs · 2025-05-21T11:19:13-0700

BSmith1959 said:
What is the largest 240V plug amperage, 20A? 30A? Whichever it is, it isn't anywhere close to the 100A rating of the Sunrun gateway.

You are, of course, correct.

There are two questions, however: "How much power does your house typically draw?" and "How much power do you need in an emergency?" For me, absolute worst case, the highest draw I've ever seen was about 33 amps. We are normally using less than half that, and in a power-out situation we could conserve a bit more. I realize it won't work for everyone, but the plug in the bed of the truck powers my whole house for at least 4 or 5 days.