Dear @FordMotorCompany

[trev5150]

Dear @Ford Motor Company

Thank you for once again sending an update to my truck that has caused all of my charge locations to ignore the 90% setting and charge the truck to 100%. If you’re trying to deliberately prematurely degrade my battery pack, this tactic is doing a great job.

Since your idiot software determines charging location to the foot, I now have to delete and re-create 3 different charging locations in the parking lot here at my work.

This is gonna be awesome since I have to delete the locations I previous built (5 or 6 times already), hook up the truck to two different plugs, move the truck to 3-4 locations, plug in the truck to create new locations, then save and set the limits and times AGAIN.

This is Tucson, so it’s minimum 105 degrees F in the lot, and probably 45 minute to an hour with this BS.

Super fun. Thanks for the opportunity.

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[astricklin]

The vehicle definitely needs a non-location based charge limit setting.

 

[Henry Ford]

For some reason there's a perception that charging to 100% is a crazy thing to do. It's fine, don't worry about it. Kia recommends charging to 100% at least monthly to balance battery cells. I have no clue if a Ford EV would benefit from this but I'm certain charging to 100% occasionally is not a big deal.

 

[Amps]

Kia recommends charging to 100% at least monthly to balance battery cells. I have no clue if a Ford EV would benefit from this but I'm certain charging to 100% occasionally is not

For an update that addresses charging, there could be a method to its madness. It may be charging to 100% to calibrate software, etc., etc. I know it's a stretch, but it's not impossible. I'm surprised how poorly the updates are documented. I like the cheeky tone, but, "Hey, there! We're sending this one more time to make sure you get it," is getting old.

 

[mattskr]

The truck needs to allow you to set a default for unknown charging location. It's stupid that this is not a thing.

I guess I could have some more updates coming but so far none of these updates have changed my charge locations from 90%

 

[astricklin]

For some reason there's a perception that charging to 100% is a crazy thing to do. It's fine, don't worry about it. Kia recommends charging to 100% at least monthly to balance battery cells. I have no clue if a Ford EV would benefit from this but I'm certain charging to 100% occasionally is not a big deal.

100% isn't really 100% either, it's like 95% at most.

 

[MickeyAO]

For some reason there's a perception that charging to 100% is a crazy thing to do. It's fine, don't worry about it. Kia recommends charging to 100% at least monthly to balance battery cells. I have no clue if a Ford EV would benefit from this but I'm certain charging to 100% occasionally is not a big deal.

I guess if you have never cycled cells for a living and have never seen the degradation imposed via actual graphs based on actual data, yea, it's fine to charge to 100% SOC.

But what do I know...I've only been testing cells, modules, and packs for 12 years, but @Henry Ford knows best.

 

[MickeyAO]

100% isn't really 100% either, it's like 95% at most.

And yes, I know the degradation of cycling to 95% SOC as well.

 

[trev5150]

For some reason there's a perception that charging to 100% is a crazy thing to do. It's fine, don't worry about it. Kia recommends charging to 100% at least monthly to balance battery cells. I have no clue if a Ford EV would benefit from this but I'm certain charging to 100% occasionally is not a big deal.

100% isn't really 100% either, it's like 95% at most.

That is NOT the point. The point is that these half-assed updates are screwing with user settings for critical, basic, essential functionality affecting high dollar components, causing us hours of messing with menus and redoing things that should not need to be redone.

THIS IS NOT SOME POS KIA. THIS IS A $75,000 TRUCK. I'm so sick of seeing these replies.

 

[trev5150]

The truck needs to allow you to set a default for unknown charging location. It's stupid that this is not a thing.

I guess I could have some more updates coming but so far none of these updates have changed my charge locations from 90%

I guess I'm just the only lucky one then.

 

[trev5150]

For an update that addresses charging, there could be a method to its madness. It may be charging to 100% to calibrate software, etc., etc. I know it's a stretch, but it's not impossible. I'm surprised how poorly the updates are documented. I like the cheeky tone, but, "Hey, there! We're sending this one more time to make sure you get it," is getting old.

It may be charging to 100% one time for calibration purposes for the update, fine. But after that all my locations are not functioning correctly. It's ignoring the limit for subsequent charging sessions, and it shouldn't.

Ans seriously, if I park the truck 15 feet further north and plug it in, it's a COMPLETELY DIFFERENT LOCATION. Seriously Ford TW actual F? It's been 9 months of this since I got the truck. I work in a building full of engineers and they giggle and roll their eyes when they ask "How's the truck?" because they know its SOMETHING EVERY FRIGGIN' WEEK.

Dear @Ford Motor Company:

 

[F150ROD]

That is NOT the point. The point is that these half-assed updates are screwing with user settings for critical, basic, essential functionality affecting high dollar components, causing us hours of messing with menus and redoing things that should not need to be redone.

THIS IS NOT SOME POS KIA. THIS IS A $75,000 TRUCK. I'm so sick of seeing these replies.

I was just about to respond the same way…..

Imagine an Apple update deleting all your contacts, favorites and whatever else.

What is the point of EAP and these stupid surveys if they aren’t going to listen to any feedback?

 

[astricklin]

I was just about to respond the same way…..

Imagine an Apple update deleting all your contacts, favorites and whatever else.

What is the point of EAP and these stupid surveys if they aren’t going to listen to any feedback?

They're listening....it's just the execution is lacking. It takes a long time to change corporate culture, especially at a 100+ year old company. It's part of the reason for the recent layoffs, it's not that they didn't need those thousands of employees, it's that they need employees with different experience and skills in those roles.

It's definitely a problem and I hope that they'll be able to improve sooner than later. Because if they can't get this right, they are going to fail. People would rather not get updates at all, then get updates that break things..

 

[astricklin]

That is NOT the point. The point is that these half-assed updates are screwing with user settings for critical, basic, essential functionality affecting high dollar components, causing us hours of messing with menus and redoing things that should not need to be redone.

THIS IS NOT SOME POS KIA. THIS IS A $75,000 TRUCK. I'm so sick of seeing these replies.

You're rightfully upset that you are having to go in and reset all of your settings. However, I don't believe that this has damaged any components in the vehicle.

 

[Replika]

If you’re going to sell a product that is heavily reliant on software —- take responsibility for the software!


Btw, most cars with the 80-90% daily charge scheme have very little buffer up top. A couple percent at most, not 5. This has been shown with internal documents on some of the well known cars. The majority of buffer is on the bottom.

People thought this about the e-tron, that “100% for us is equivalent to 80% in an Tesla” and then an Audi document clearly showed less than 2% up top.

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