Exactly my point earlier today, do not send us letters about CSP's and not deliver. You made the UAW happy, how about your customers? Anyone at Ford listening??For what it is worth, I took my Lightning in last week for the 10K tire rotation and all the updates (dash pad, light bar, 23B50, and steering-wheel heat-undelete). They got it all done in a week but the SWH DOESN'T HEAT! Dealer called me and said they couldn't do any more until Ford creates a new updated software (for the Dealers). They mentioned there were 20 or so other Lightnings in a similar situation.
So, I have my truck back but with a non-functioning steering wheel heat. At least now the soft button shows up on the Sync screen. I guess that is something, let's call it a "placebo" effect.
One thing I did notice was that, even though I received several updates at the dealership, I'm still at 6.1 update. I wonder if getting 6.2 or 6.3 in some way would help matters? Unlikely, right?